Help Center
FAQ's
© 2025 AuraBond | All Rights Reserved | Chase Your Peak
CART My Wishlist
Find quick answers about orders, shipping, returns, payments, privacy and accessibility.
We currently accept and deliver orders within the State of Israel only.
Standard home delivery costs ₪25 for orders below ₪399 and is free for orders of ₪399 and above. Estimated delivery time is 7–12 business days from the moment your order is processed and handed to the courier. Remote areas or peak periods may take slightly longer.
Once your order has shipped, we’ll send you a shipping confirmation email, and a tracking link.
If you didn’t receive your parcel, it shows as delivered but you can’t find it, or it arrived damaged, please contact us within 48 hours of the reported delivery date with your order number and photos (if damaged). We’ll investigate with the carrier and work to resolve it.
You may request a return or exchange within 14 days of receiving your item, provided it is unused, unworn, undamaged, in its original condition with tags attached and preferably in the original packaging. Eligible populations under Israeli law (such as senior citizens, new immigrants and persons with disabilities) may benefit from an extended cancellation period, subject to legal conditions.
For remorse-based returns, the customer usually pays the return shipping cost. If we provide a prepaid label or pickup, the cost may be deducted from your refund. If the return is due to a defect, incorrect item, delay or misleading transaction, we cover the return shipping cost in line with our policies and the law.
Yes. Unless required by law, we generally cannot accept returns for: custom-made or personalized products, underwear and swimwear, socks, heavily used or damaged items, and items clearly marked as “final sale” or non-returnable.
You can cancel a distance sale in line with the Israeli Consumer Protection Law by sending a clear cancellation notice via email, phone/WhatsApp, contact form or registered mail. For remorse-based cancellations, a fee of up to 5% of the transaction total or ₪100 (whichever is lower) may apply. No cancellation fee is charged where the issue is our fault (defect, non-conformity, delay, etc.).
Payments are processed securely via our provider (PayPlus) using major Israeli credit/debit cards, as shown at checkout.
AuraBond currently operates as an exempt dealer (Osek Patur). We do not charge VAT on purchases and we issue a receipt, not a full tax invoice. If our tax status changes in the future, we will update our documentation and billing accordingly.
For eligible cards, you may be able to split your payment into several installments (as shown at checkout, typically up to 6), subject to your card issuer’s approval. AuraBond does not add extra interest; your bank or issuer may apply its own fees.
Once your refund is approved, we usually process it within up to14 daysto the original payment method via PayPlus. Your bank or card issuer may then need additional time to update your statement and show the credit.
Each product page includes a size chart and fit notes where available. Please review them before ordering, and if you’re unsure, contact us with your measurements and we’ll be happy to advise.
We do our best to present accurate images, but minor variations in color or texture may occur due to screen settings, lighting and production batches. Such small differences do not necessarily constitute a defect.
We generally recommend washing inside out on a gentle cycle at around 30°C, avoiding fabric softeners, and air-drying. Fabric softeners can reduce breathability and damage elasticity over time.
We collect the minimum data needed to process orders, provide support, measure usage and improve the site: contact details, order details and anonymous usage data (IP, browser type, pages viewed), as described in our Privacy Policy.
When you first visit our site, a cookie banner lets you accept or reject certain categories (such as analytics and marketing). You can also change your browser settings to block or delete cookies at any time.
You can contact us at support@aurabond.co.il or click here to request access, correction or deletion of your data, subject to our legal obligations (for example, retaining invoices and transaction records).
We work to align our site with IS 5568 (WCAG 2.0 AA-based), including structured headings, screen-reader support, keyboard navigation and responsive design. An accessibility icon is available on every page, opening a SenseApps toolbar that lets you adjust contrast, font size, highlight links, pause animations and more.
If you have any questions, accessibility issues or need help using the site, you can contact us at: 📧 support@aurabond.co.il or click here
Find quick answers by opening a category, then tap a question to reveal its answer.
Delivery is typically 7–12 business days from the moment your order is processed and handed to the courier. During peak periods it may take slightly longer.
Use your tracking link. To find our Order Tracking page, scroll to the site footer and tap “Order Tracking”, or open the Help Center and go to “Orders & Shipping”. Tracking updates appear once the carrier scans your parcel.
Contact us as soon as possible. You’ll find “Contact us” in the site footer, or via the Help Center under “Info & Support”. If production/shipping hasn’t started, we’ll try to update it. Once dispatched, changes depend on the carrier.
Unused items in original condition can typically be returned or exchanged within 14 days. Start by contacting us or following the instructions on the “Returns & Exchanges” page (site footer or Help Center).
Hygiene-sensitive items and custom-made pieces may be non-returnable unless faulty. See our “Returns & Exchanges Policy” and “Cancellation Policy” – located in the site footer under “Legal”, or in the Help Center under “Legal & Privacy”.
Submit a request via the “Returns & Exchanges” link in the footer or from the Help Center. Once your request is approved and the original item is received, we’ll ship the new size/color or issue a refund, according to your choice.
We accept major credit/debit cards as shown at checkout. All payments are processed securely via our payment provider.
Prices at checkout include the charges we handle. We currently deliver only within Israel. If any additional fees ever apply, we will explain them clearly in the Help Center under “Payments & Billing”.
Yes – you can download your receipt/invoice from your order confirmation email, or request one via our “Contact us” form (footer or Help Center → “Info & Support”).
On each product page look for “Size Guide”. You can also open the Help Center and go to “Info & Support” for general sizing information. We add fit notes on product pages when available.
For a compressive/sport fit, choose the smaller size. For a relaxed fit, choose the larger one. You can also contact us for personal advice – use “Contact us” in the footer or Help Center → “Info & Support”.
Most items are true to size, but always check the product page for any specific fit notes (for example “runs small” or “runs large”).
Machine wash cold (~30°C) on a gentle cycle, with the garment turned inside out. Avoid fabric softener, as it can reduce breathability and damage elasticity over time.
Do not iron directly on prints or heat-sealed logos. If needed, iron inside out on low heat or place a cloth between the fabric and the iron.
A slight first-wash shrink is common in cotton. Gentle washing and air-drying help minimize it.
We collect the minimum data necessary to process orders, provide support and run basic analytics. See our “Privacy & Cookies Policy” – in the footer under “Legal” or in the Help Center under “Legal & Privacy” – for full details.
When you first visit the site, you can choose which cookie categories to enable via the cookie banner. Later, you can adjust your preferences through the “Manage cookies” link in the footer (if available) and via your browser settings.
You can submit a privacy request by emailing support@aurabond.co.il or using the “Contact us” form (footer or Help Center → “Legal & Privacy”). We’ll confirm once your request has been handled, subject to legal retention requirements.
Need help? Email support@aurabond.co.il You can also use the support widget (bottom-right icon).
צריך עזרה? אפשר לפנות במייל support@aurabond.co.il ניתן גם להשאיר פנייה דרך הווידג'ט תמיכה (האייקון בתחתית המסך).
| Cookie | Category | Provider | Purpose | Duration & Party |
|---|---|---|---|---|
| _secure_session_id | Essential | Shopify | Secure browsing and session handling | Duration: 1 day Party: First party |
| cart | Essential | Shopify | Persist shopping cart across pages and visits | Duration: 14 days Party: First party |
| cart_sig | Essential | Shopify | Cart and checkout integrity | Duration: 14 days Party: First party |
| cart_ts | Essential | Shopify | Checkout timing and processing | Duration: 14 days Party: First party |
| cart_ver | Essential | Shopify | Cart version management | Duration: 14 days Party: First party |
| checkout | Essential | Shopify | Checkout flow management | Duration: 21 days Party: First party |
| checkout_token | Essential | Shopify | Unique checkout identification | Duration: Session Party: First party |
| keep_alive | Essential | Shopify | Buyer localization / keep session alive | Duration: 30 minutes Party: First party |
| localization | Functional | Shopify | Remember country / language preferences | Duration: 1 year Party: First party |
| _shopify_m / _shopify_tm / _shopify_tw | Essential | Shopify | Privacy and cookie banner preference management | Duration: 1 year Party: First party |
| _shopify_u | Essential | Shopify | Account information updates | Duration: Session Party: First party |
| _landing_page | Analytics | Shopify | Track the first landing page per visitor | Duration: 14 days Party: First party |
| _y | Analytics | Shopify | Shopify Analytics – visitor identification | Duration: 1 year Party: First party |
| _shopify_sa_t / _shopify_sa_p | Analytics/Marketing | Shopify | Referrals & marketing attribution | Duration: 30 minutes Party: First party |
| _ga / _ga_* | Analytics | Google Analytics 4 – site usage measurement | Duration: 24 months Party: First or Third party | |
| _gid | Analytics | Daily visitor identification | Duration: 24 hours Party: First or Third party | |
| _fbp | Marketing | Meta | Campaign measurement & remarketing (Facebook/Instagram) | Duration: 3 months Party: First or Third party |
| _fbc | Marketing | Meta | URL-based conversion attribution (Facebook Click ID) | Duration: 90 days Party: First or Third party |
| _ttp | Marketing | TikTok | Campaign measurement & optimization | Duration: 13 months Party: First or Third party |
| ttclid | Marketing | TikTok | Click-based conversion attribution | Duration: 30 days Party: Third party |
| _gcl_au | Marketing | Google Ads | Conversion linker – link ads to conversions | Duration: 90 days Party: First or Third party |
Note: Some cookies only load after consent (Analytics/Marketing). Names and durations may change by provider. Please review and update the list when adding or removing apps, pixels, or analytics tools.
To keep your garment looking great, please follow these guidelines. Always check the inside label as well.
For sports/technical fabrics it’s not recommended -softener reduces breathability and performance. For regular items, skipping softener helps preserve the print and fibers.
Most items: 30–40°C on a gentle cycle. Sports/technical: around 30°C.
Best: hang dry in shade. If you use a dryer, use low heat and remove promptly.
Yes - low heat only, inside out. Do not place the iron directly on prints.
Cotton may shrink slightly after the first wash -that’s normal. Gentle drying and hang-drying help minimize it.
Wash inside out with similar colors, at low–medium temps, without softener or bleach, and dry gently.
Last Updated: November 2025
This page explains how coupon codes, automatic discounts, store credit and gift cards work on AuraBond – including how they apply at checkout and how refunds are calculated.
Refunds are calculated based on the amount actually paid after the coupon has been applied, not on the original full price.
Example: Original price: ₪200 → 10% coupon → you pay ₪180 → if refunded, you receive ₪180.
Coupon values themselves are not refundable, not exchangeable for cash, and are not automatically reissued after a return, unless specified in the promotion.
AuraBond may run automatic promotions that are applied directly to your cart without entering a code, for example:
Refunds are based on the discounted prices actually paid. When a cart-wide automatic discount is applied, Shopify allocates the discount across items in your order. This means:
Example: Cart total ₪400 → 10% automatic discount → you pay ₪360. Refunds are calculated from the effective discounted prices that make up the ₪360.
Store credit works like internal balance in your AuraBond account and can be used as a payment method at checkout.
Store credit is not exchangeable for cash, except where required by law.
AuraBond gift cards are digital cards that can be used as a payment method on our website.
The table below summarizes how different benefits and payment methods work together:
| Feature | With Coupon Code | With Automatic Discount | With Gift Card | With Store Credit |
|---|---|---|---|---|
| Coupon Code | - | Not combinable | Yes | Yes |
| Automatic Discount | Not combinable | - | Yes | Yes |
| Gift Card | Yes | Yes | - | Yes |
| Store Credit | Yes | Yes | Yes | - |
In practice, Shopify will not allow more than one discount type that cannot be combined (for example, a coupon plus an automatic discount). Gift cards and store credit are treated as payment methods and can be used alongside eligible discounts.
If you’re unsure how a discount, coupon, store credit or gift card will apply to your order or refund, you’re always welcome to contact us:
עודכן לאחרונה: נובמבר 2025
בעמוד זה נסביר איך עובדים אצלנו קודי קופון, הנחות אוטומטיות, זיכוי בחשבון וכרטיסי מתנה – כולל איך הם חלים בקופה ואיך מחושבים החזרים.
ההחזר מחושב לפי הסכום ששולם בפועל אחרי ההנחה של הקופון, ולא לפי המחיר המלא לפני ההנחה.
דוגמה: מחיר מקורי 200 ₪ → קוד קופון 10% → התשלום 180 ₪ → בהחזר, יוחזרו 180 ₪.
ערך הקופון עצמו אינו ניתן להחזר במזומן, אינו ניתן להמרה לכסף, ואינו מונפק מחדש באופן אוטומטי לאחר החזרה, אלא אם צוין אחרת במסגרת מבצע מסוים.
מעת לעת אנחנו מפעילים מבצעים אוטומטיים שמוחלים ישירות על העגלה, בלי להזין קוד. למשל:
ההחזרים מחושבים לפי המחיר המופחת ששולם בפועל. כאשר ההנחה חלה על כל העגלה, המערכת מחלקת את ההנחה בין הפריטים:
דוגמה: סך עגלה 400 ₪ → מופעלת הנחה אוטומטית 10% → התשלום 360 ₪. ההחזר על פריטים יחידים יתבסס על המחיר האפקטיבי מתוך 360 ₪.
זיכוי בחשבון AuraBond מתנהג כמו יתרה פנימית בחשבון המשתמש באתר, וניתן להשתמש בו לתשלום על הזמנות.
זיכוי בחשבון אינו ניתן להמרה למזומן, אלא אם נדרש לפי חוק.
כרטיסי מתנה של AuraBond הם אמצעי תשלום דיגיטלי לשימוש באתר.
הטבלה הבאה מסכמת איך ניתן לשלב בין סוגי ההטבות ואמצעי התשלום:
| סוג הטבה / תשלום | עם קוד קופון | עם הנחה אוטומטית | עם כרטיס מתנה | עם זיכוי בחשבון |
|---|---|---|---|---|
| קוד קופון | - | לא ניתן לשילוב | כן | כן |
| הנחה אוטומטית | לא ניתן לשילוב | - | כן | כן |
| כרטיס מתנה | כן | כן | - | כן |
| זיכוי בחשבון | כן | כן | כן | - |
מערכת Shopify לא תאפשר להפעיל יותר מסוג הנחה אחד שאינם ניתנים לשילוב (לדוגמה, קופון + הנחה אוטומטית יחד). כרטיסי מתנה וזיכוי בחשבון נחשבים כאמצעי תשלום, ולכן ניתן להשתמש בהם לצד הנחות מותרות.
לא בטוחים איך תופעל הנחה, קופון, זיכוי או כרטיס מתנה על ההזמנה שלכם? מוזמנים לפנות אלינו:
Last Updated: September 1, 2025
If you didn’t receive your parcel, it shows as delivered but you can’t find it, or it arrived damaged — we’re here to help.Please contact us within 48 hours of the reported delivery date.
Include your order number, photos (if damaged), and any tracking information available.
📧 support@aurabond.co.il
If you prefer, you may also check the carrier’s website using your tracking number (optional).We only use your details to investigate the issue with the carrier and resolve it as quickly as possible.We handle all delivery-related issues in accordance with the Israeli Consumer Protection Law.
Your payment security is extremely important to us. This is why we work with PayPlus, a specialized payment gateway that provides secure credit card processing solutions for tens of thousands of businesses in Israel. payplus.co.il+2payplus.co.il+2
PayPlus operates under PCI DSS Level 1, the highest level of certification for card payment security. commercemarketplace.adobe.com+3payplus.co.il+3payplus.co.il+3
In practice, this means:
Depending on your card issuer and bank settings, you may sometimes be asked to:
AuraBond does not store full credit card numbers, CVV codes, or PINs on our servers.
All card information is handled by PayPlus and the relevant payment networks, in accordance with industry security standards.
If you ever have concerns about payment security or a specific transaction, you are welcome to:
If something goes wrong during payment, we’re here to help you get it sorted quickly.
Sometimes payments can fail or be declined due to:
If you are unsure about a charge that appears as AuraBond or via our payment provider:
We may cancel an order (with a full refund where payment went through) if:
Refunds at AuraBond are handled in line with our Cancellation Policy and Returns & Exchanges Policy, and in accordance with Israeli consumer law.
Once your refund is approved (for example, after we receive and inspect returned items where required), we usually:
We believe in being transparent about the documents you receive after payment.
Once your payment is approved, we will:
AuraBond currently operates as an exempt dealer (Osek Patur) under Israeli tax law, which means:
If you need another copy of your receipt or have questions about the billing details, please contact us with:
We want payments at AuraBond to feel simple, clear, and predictable.
You can pay for your order using the payment methods shown at checkout, typically including:
For eligible cards, it may be possible to split your payment into up to 6 installments, subject to:
If installments are available for your order, the number of installments and the total amount per installment will be displayed before you confirm payment.
Last updated: January 25, 2026
AuraClub is the customer loyalty program of AuraBond, hereinafter: the “Program”.
AuraClub members earn XP from eligible purchases, move up through membership tiers, and unlock tier-based benefits, including coupons, shipping benefits, birthday gifts, AuraCash, extended exchanges, and additional benefits, all subject to these Terms.
AuraCash is AuraBond’s loyalty store credit / internal credit for use on the AuraBond website, as detailed in these Terms.
The Program is intended for users aged 18 and above.
Eligibility to receive AuraClub benefits requires that the customer:
The customer’s membership tier may be managed in AuraBond’s systems through XP, customer tags, customer segments, metafields, or any other system marker used to manage AuraClub.
The official AuraClub sign-up form on the website is the official way to join the Program. However, signing up through the official form is not an exclusive requirement for receiving all AuraClub benefits, as long as the customer meets the eligibility requirements of being Email subscribed and having a Tier identified in AuraBond’s systems.
The Starter welcome coupon of ₪30 off orders of ₪150 or more is available only to customers who sign up through the official AuraClub sign-up form, confirm email subscription, and meet the benefit’s eligibility terms.
To receive coupons, tier updates, birthday gifts, AuraClub messages, and benefits sent by email, the customer must be subscribed to receive emails from AuraBond using the email address identified in AuraBond’s systems.
To view or redeem certain account-based benefits, including AuraCash / Store Credit, the customer will be required to log in to their customer account using the same email address where the benefit was earned.
SMS subscription is not required in order to participate in AuraClub. Customers who choose to subscribe to SMS messages may receive updates, offers, or additional benefits through that channel, subject to their explicit consent and applicable law.
If there is any issue with registration, customer identification, benefits, data synchronization, coupons, or AuraCash redemption, the customer may contact AuraBond customer support.
XP is the customer’s progress score within AuraClub.
AuraClub members earn 1 XP for every ₪1 spent on eligible purchases on the AuraBond website.
XP is used to determine the customer’s membership tier and cannot be converted into cash, credit, coupons, or AuraCash.
XP is calculated based on the amount actually paid for eligible products after discounts and coupons, excluding shipping fees, taxes, fees, adjustments, refunds, or canceled amounts.
If taxes are displayed or calculated separately in the system, they will not be included in the XP calculation.
For amounts that are not whole numbers, XP will be calculated according to AuraBond’s system calculation method.
In the event of an order cancellation, full or partial return, refund, order change, payment failure, system error, or misuse, AuraBond may cancel, reduce, or adjust the XP earned from that purchase.
If a partial return is made, the XP will be adjusted according to the final purchase amount remaining after the return or refund.
AuraClub has 5 membership tiers:
TierXP ThresholdStarter0 XPAthlete250 XPPro750 XPElite1,500 XPAura3,000 XP
Tier upgrades occur automatically when the customer’s XP reaches the next tier threshold, subject to correct system data.
AuraBond does not downgrade tiers or disable benefits due to inactivity alone.
XP earned by the customer remains in the customer profile, and the customer’s tier will not be lowered solely because the customer has not made a purchase for a certain period of time.
However, AuraBond may update, reduce, or cancel XP, benefits, coupons, or AuraCash in cases of returns, cancellations, refunds, order adjustments, system errors, misuse, or any action that affects the eligible purchase amount.
AuraBond may offer free pickup-point delivery as a standard option on the website, according to the shipping policy available on the website.
In addition, AuraClub provides a tier-based free home delivery benefit, subject to eligibility and these Terms.
The regular cost of home delivery is ₪25, unless the customer is eligible for free home delivery under the website terms or their AuraClub tier.
Customer Type / TierFree Home Delivery FromRegular customer who is not an AuraClub member₪399Starter₪349Athlete₪299Pro₪249Elite₪199Aura₪99
To receive free home delivery according to the customer’s AuraClub tier, the customer must meet the Program eligibility requirements at checkout, including being Email subscribed and having a Tier identified in AuraBond’s systems.
The tier-based shipping benefit is provided through an automatic shipping discount based on the customer’s tier or customer segment.
If there is a synchronization issue between the email address, email subscription status, tier, tag, segment, or metafield of the customer, the shipping benefit may not appear at checkout.
Each AuraClub tier includes a one-time reward coupon, subject to these Terms.
TierCouponStarter₪30 off orders of ₪150 or moreAthlete10% offPro15% offElite20% offAura25% off
Welcome and level-up coupons are one-time benefits per customer and per tier.
Every coupon code sent as part of AuraClub is valid for 30 days from the date it is sent, unless stated otherwise.
A customer who has received a coupon for a specific tier will not automatically be eligible to receive the same coupon again for that tier, unless AuraBond decides otherwise.
The Starter welcome coupon of ₪30 is issued only after signing up through the official AuraClub sign-up form, confirming email subscription, and meeting the benefit’s eligibility terms.
Percentage coupons are subject to a minimum order value based on the discount amount:
Coupon ValueMinimum Order Value10%₪10015%₪15020%₪20025%₪25030%₪300
This minimum order rule applies to level-up coupons, birthday coupons, and other percentage-based benefits, unless stated otherwise.
For example: a 25% off coupon requires a minimum order value of ₪250.
AuraClub discounts are subject to AuraBond’s discount rules and Shopify’s discount combination rules.
As a general rule, AuraClub coupons of the Order Discount or Product Discount type, including welcome coupons, level-up coupons, and birthday coupons, may be combined only with shipping discounts / Shipping Discounts.
AuraClub coupons of the Order Discount or Product Discount type cannot be combined with additional Order Discount or Product Discount codes, unless AuraBond states otherwise.
Shipping coupons and shipping benefits of the Shipping Discount type, including tier-based free home delivery, may be combined with Order Discount or Product Discount coupons, according to checkout settings, customer eligibility, and the active discount combination rules on the website.
The tier-based AuraClub shipping benefit is provided through an automatic shipping discount based on the customer’s tier or customer segment, and therefore may appear automatically at checkout when the customer meets the eligibility requirements.
For example:
A Pro tier customer may use a 15% level-up coupon and, at the same time, receive free home delivery if the order amount meets the Pro free shipping threshold.
If several discounts or benefits are not eligible to be combined, the checkout may apply the eligible discount or discount combination according to Shopify rules and AuraBond’s settings at that time.
AuraBond may update its discount combination rules from time to time, including which coupons can be combined with shipping benefits, which coupons cannot be combined with other discounts, and which benefits will be applied automatically at checkout.
AuraClub members may be eligible for a birthday gift according to their membership tier.
The birthday gift is sent as a coupon code by email, subject to the customer:
If the customer did not provide a date of birth, or if there is an issue with the customer details, the customer may contact customer support.
The birthday coupon is valid for 30 days from the date it is sent.
TierBirthday GiftStarter10% offAthlete15% offPro20% offElite25% offAura30% off
Birthday coupons are subject to the minimum order value based on the coupon value, as detailed in Section 5.
For example: a 30% birthday coupon requires a minimum order value of ₪300.
AuraCash is AuraBond’s loyalty credit, earned by eligible customers according to their AuraClub tier.
AuraCash is not cashback to a bank account and is not cash. AuraCash is Store Credit / internal credit for use on the AuraBond website only.
AuraCash is managed in the customer account and can be redeemed for purchases on the AuraBond website, according to the redemption options available at checkout.
To view or redeem AuraCash, the customer will be required to log in to the customer account using the email address where the AuraCash was earned.
AuraCash earning is available only for the following tiers:
TierAuraCash Earned on Eligible PurchasesAthlete2%Pro3%Elite4%Aura5%
The Starter tier does not earn AuraCash, unless AuraBond decides otherwise as part of a special promotion or benefit.
AuraCash is calculated based on the amount actually paid for eligible products in an eligible order, after discounts and coupons, excluding:
A Pro tier customer makes an eligible product purchase of ₪300 after discounts, excluding shipping.
The customer will earn AuraCash at a rate of 3%, meaning ₪9 AuraCash.
AuraCash may be added to the customer’s account immediately or shortly after the order is placed, depending on system capabilities and order validity.
AuraBond may delay, cancel, reduce, or adjust AuraCash in cases of suspected error, misuse, order cancellation, return, refund, payment failure, or order change.
In the event of an order cancellation, full or partial return, refund, payment failure, or order change, AuraCash earned from that order will be canceled, reduced, or adjusted accordingly.
If the customer has already used AuraCash that was earned from an order that was later canceled or returned, AuraBond may deduct the amount from future AuraCash balance, update the account balance, cancel future AuraCash, or perform another adjustment in accordance with the website policy and applicable law.
AuraCash does not expire and will remain available in the customer’s account without a time limit, as long as the account is active and subject to these Terms.
AuraBond may update, reduce, or cancel AuraCash balance in cases of returns, cancellations, refunds, system errors, misuse, an account opened improperly, duplicate accounts, or any action intended to exploit the Program in bad faith.
AuraCash can be redeemed on the AuraBond website only.
AuraCash is not a coupon code, but loyalty credit / Store Credit. As a general rule, AuraCash can be used together with coupons, discounts, and other benefits, subject to checkout options, Shopify rules, system limitations, and AuraBond’s settings at that time.
AuraCash cannot be transferred to another customer, sold, converted into cash, or redeemed outside the AuraBond website.
To redeem AuraCash, the customer must be logged in to the customer account where the AuraCash balance exists.
AuraClub provides members with extended exchange windows only, such as size or color exchanges, according to membership tier.
Extended exchanges do not extend the legal cancellation or return period and do not create an additional right to a monetary refund beyond AuraBond’s website policy and applicable law.
TierExchange WindowStarter14 daysAthlete14 daysPro21 daysElite28 daysAura35 days
All exchanges are subject to AuraBond’s Returns and Exchanges Policy.
Items must be new, unused, in original condition, with tags, labels, and packaging as received, and subject to any additional condition stated in the Returns and Exchanges Policy on the website.
AuraBond may revoke benefits, cancel coupons, reduce XP, reduce AuraCash, restrict participation in the Program, or block the use of benefits in cases of misuse or suspected misuse.
Misuse includes, among other things:
In cases of misuse, AuraBond may cancel benefits already granted, update XP or AuraCash balances, restrict a customer account, or prevent future participation in the Program, subject to applicable law.
AuraBond may update, change, suspend, or terminate AuraClub, in whole or in part, including tiers, XP thresholds, benefits, coupons, AuraCash, earning rules, redemption rules, shipping terms, eligibility terms, and any other Program rule.
Changes may be made for business, technical, operational, legal, or system-related reasons.
Material updates will be published on the website with a new “Last updated” date.
For questions about AuraClub, please contact customer support:
or Click Here
Service hours:
Sunday–Thursday, 09:00–18:00, Israel time.
These AuraClub Terms supplement AuraBond’s Terms of Use, Shipping and Delivery Policy, Returns and Exchanges Policy, Cancellation Policy, Privacy Policy, and Cookies Policy.
In the event of a conflict between these AuraClub Terms and mandatory provisions of applicable law, the applicable law will prevail.
Nothing in these Terms limits mandatory consumer rights under applicable Israeli law.
Last updated: January 25, 2026
At AuraBond, we want you to feel confident shopping with us and to be fully satisfied with your purchase.
Delivery within Israel is offered as follows (as displayed at checkout):
Estimated delivery time: 7–12 business days, from the date your order is processed and handed to the courier.
In some cases (remote areas, high-demand periods, or specific products), delivery times may be longer. Any such exceptions will be mentioned on the relevant product page or at checkout.
This section is a practical summary only. In any case of conflict with our full terms or the law, the provisions of the law and our full policies will prevail.
For full details about cancellation rights and fees, please refer to our separate Cancellation Policy.
You may request a return or exchange due to change of mind under the following conditions:
If there is an issue with your order, such as:
A defective item
An incorrect item (wrong product, size, or color)
Missing items in the shipment
Please notify us as soon as reasonably possible after delivery and include:
Your order number
Clear photos of the packaging and the item(s), where relevant
A short description of the problem
In these cases:
We will verify the issue and, if confirmed, provide either a replacement, exchange, or a refund at no additional cost to you, in accordance with applicable law.
When the problem is due to a defect / incorrect item / missing item, we cover the return shipping cost or provide another suitable solution.
Unless otherwise required by law, the following items are generally not eligible for return or exchange:
To request a return or exchange, please follow these steps:
We’re here to help with any return or exchange request: support@aurabond.co.il
🕘 Sun–Thu, 9:00–18:00 (Israel time)
If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.
Last updated: September 1, 2025
AuraBond (“we”, “our”, “the Company”) is committed to making our website and online store accessible to all users, including people with disabilities. We work to align our site with the requirements of the Israeli Equal Rights for Persons with Disabilities Law and the Accessibility of Service Regulations (2013), and with Israeli Standard IS 5568 (based on WCAG 2.0 Level AA), as applicable.
Service area: Orders are accepted and delivered in Israel only.
We aim for our website (aurabond.co.il) to meet, as far as reasonably possible:
Among other things, we implement the following measures:
An accessibility icon appears on all pages of the site. Clicking or activating this icon opens an accessibility toolbar, powered by SenseApps, which allows users to adapt the site interface to their personal needs.The toolbar typically includes, among others, the following options:
For the best accessible experience, we recommend:
We regularly review and update content, design and code to improve accessibility. Despite our efforts, some parts of the site may not yet be fully accessible, for example:
If you encountered difficulty using the site, noticed an accessibility problem, or have suggestions for improvement, we encourage you to contact us:
You may also use the accessibility icon on the site to report an accessibility issue, where available.
We will review every request or complaint, and where possible, we will work to remedy the issue and respond within a reasonable time frame as required by law.
This Accessibility Statement is based on the provisions of:
If you have any questions about this Accessibility Statement, encountered an accessibility issue, or need assistance when using the website, you are welcome to contact us:
📧 Email: support@aurabond.co.il
🕘 Hours: Sun–Thu, 9:00–18:00 (Israel time)
We will make every effort to assist you and address accessibility issues promptly, in accordance with the applicable regulations.
Last updated: January 25, 2026
Aligned with the Israeli Consumer Protection Law & Cancellation Regulations
You may cancel a distance sale (online order) within 14 days from the later of:
(a) the date of the transaction,
(b) the date you received the goods, or
(c) the date you received the contract summary / disclosure (“Full Disclosure”) document,
whichever is later, subject to the conditions in the law.
To cancel, please send a clear written notice via one of the following:
Contact form on our website
Registered mail: [Brosh 47, Ofakim, Israel] (keep proof of delivery)
Cancellation will be considered received on the date we receive your notice.
For cancellations due to a change of mind (remorse), we may charge a cancellation fee of up to 5% of the total transaction amount (including delivery fees, where applicable) or ₪100 – whichever is lower, in accordance with Israeli law.
Refund of outbound delivery fees (shipping you paid at checkout):
Return shipping cost (remorse-based cancellations):
You may return the items using your own shipping method (post / courier) at your own expense.
If we provide a pre-arranged return label or courier pickup, the cost may be deducted from your refund or charged separately (the cost will be communicated to you in advance).
Unless the law states otherwise, items must be returned in the following condition:
For hygiene reasons, underwear, swimwear and socks can be returned only if they are unused and the original hygiene seal / inner packaging is fully intact.
Custom-made or personalized items (where production is based on a unique request) are generally non-cancellable, except where cancellation is required under applicable law (e.g., defect, non-conformity, etc.).
Under the Israeli Consumer Protection Law, the following customers may be entitled to an extended cancellation period of up to 4 months, provided that a conversation / interaction with a company representative took place during the transaction (by phone, chat, etc.):
In such cases, the 4-month period is counted from the date of receiving the product, the contract summary, or the transaction details – according to the law.
We may request supporting documentation (e.g., disability certificate, immigration certificate, or ID for age verification).
At this time, AuraBond does not offer ongoing subscription services that involve recurring charges.
If we introduce subscription-based services in the future, the specific cancellation terms (including how to cancel, notice periods, and any applicable fees) will be clearly presented in the relevant offer and updated in this policy.
This policy is based on the Israeli Consumer Protection Law and the applicable cancellation regulations.
In case of any conflict or inconsistency between this policy and applicable law, the provisions of the law will prevail.
We’re here to help with any return or exchange request: support@aurabond.co.il
🕘 Sun–Thu, 9:00–18:00 (Israel time)
If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.
Last updated: January 25, 2026
At AuraBond, we aim to deliver your order quickly, safely, and with full transparency about costs and timelines.
We currently ship within Israel only.
Pickup Point Delivery:
Free of charge.
Home Delivery – Standard:
₪25 for orders below ₪399
Free home delivery for orders of ₪399 and above
Express Delivery (if available)
When express delivery is enabled, the available options, prices and estimated delivery times will be clearly displayed at checkout.
If you do not see an express option at checkout, only the standard options above are available for your address.
All prices on the website are displayed in ILS (₪). AuraBond operates as an exempt dealer (Osek Patur), meaning prices do not include VAT and no VAT is charged on purchases.
To get your items to you as quickly as possible:
Products from the same order may be shipped in separate parcels, at no additional cost to you.
Each parcel may have its own tracking number (where tracking is available).
You will be charged for shipping only as displayed at checkout (which may be free), regardless of the number of parcels shipped for that order.
Please make sure that:
If a delivery fails due to:
If your parcel arrives damaged, if an item is missing, or if you received an incorrect item, please contact us as soon as reasonably possible after delivery and include your order number and clear photos (where applicable).
Where the issue is confirmed, we will offer an appropriate remedy such as a replacement, exchange and/or refund, in accordance with applicable law and our Returns & Exchanges Policy.
We’re here to help with any shipping or delivery question: support@aurabond.co.il
🕘 Sun–Thu, 9:00–18:00 (Israel Time)
If you are unsure about delivery times or shipping options to your area, feel free to contact us before placing your order.
Last updated: November 16, 2025
AuraBond (“Company”, “we”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy & Cookies Policy explains what information we collect, how we use it, how we use cookies and similar technologies, and the rights available to you under:
Legal owner: Asaf Bublil • Reg. no.: 212377055
Registered address: Beer Sheva, Israel
Contact: support@aurabond.co.il
Hours: Sun–Thu, 09:00–18:00 (Israel Time)
Service area: Orders are accepted and delivered in Israel only
We may collect and process the following categories of personal data:
We do not knowingly collect data from children under the age of 18. If you believe a child under 18 has provided us with personal data, please contact us and we will take steps to delete such information where appropriate.
We process your personal data for the following purposes:
Cookies, pixels, and similar technologies are small text files or code pieces stored on your browser or device. They allow websites to:
We use the following categories of cookies:
Required for the site to function properly, such as:
Keeping items in your shopping cart
Enabling secure login and checkout
Maintaining session security
Help us understand how visitors use our site (for example, which pages are visited and how long users stay), so we can improve navigation, speed, and usability.
Remember your preferences (such as language or region) and provide enhanced, more personalized features.
Used to deliver tailored advertising, measure campaign performance, and enable remarketing on platforms such as Google, Meta (Facebook/Instagram), and TikTok.
Some of these cookies are set directly by us (first-party cookies), and others are set by third parties (third-party cookies).
Depending on the context, we rely on one or more of the following legal bases:
We do not sell your personal data.We may share personal data with:
Google Analytics – website usage analytics
Meta (Facebook/Instagram) – advertising, remarketing, and campaign measurement
TikTok – conversion tracking and campaign performance
These third parties process data according to their own privacy and cookie policies and act either as independent controllers or as processors under our instructions, depending on the service.
Where personal data is transferred outside Israel (for example, through analytics or cloud hosting), we take steps to ensure compliance with applicable legal requirements, including:
We apply organizational and technical measures in line with Israeli privacy and data security laws, including:
We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law:
Typical retention periods for cookies:
Where available, this table will be accessible via our cookie banner or a dedicated link on our site.
When you first visit our website, you will see a cookie banner. You can:
You can change your preferences at any time by:
Please note:
Under Israeli law (and subject to conditions and exceptions), you have the following rights:
To exercise your rights, please contact us at support@aurabond.co.il.
We may ask for reasonable information or identification documents to verify your identity before responding.
If you choose to sign up for our newsletter or agree to receive marketing communications:
We may update this Privacy & Cookies Policy from time to time due to:
This Privacy & Cookies Policy is governed by the laws of the State of Israel.
Any dispute arising out of or in connection with this policy will be subject to the exclusive jurisdiction of the competent courts in Tel Aviv–Yafo, Israel.
If you have any questions about this Privacy & Cookies Policy, the way we handle your personal data, or your privacy rights, you are welcome to contact us:
📧 Email: support@aurabond.co.il
🕘 Hours: Sun–Thu, 09:00–18:00 (Israel time)
We will make every effort to respond to your request promptly and in accordance with applicable privacy laws.
Last updated: January 25, 2026
AuraBond (“Company”, “we”, “our”) operates the website aurabond.co.il and sells sportswear and related products online.
These Terms & Conditions (“Terms”) govern:
If you do not agree, please do not use the site or place an order.
You must be at least 18 years old to place an order on the Site.
If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian, and any purchase must be made under the name and payment method of such parent/legal guardian.
By placing an order, you confirm that you meet the eligibility requirements above.
This clause is intended to reflect the rules of legal capacity and guardianship applicable in Israel and does not limit any mandatory rights under law.
If our tax or business status changes in the future, we will update our documentation and policies accordingly.
Orders fulfilled by third-party suppliers or international warehouses may be subject to customs duties, import taxes, VAT at the border, clearance fees, or any additional charges imposed by customs authorities or the shipping carrier.
These charges, where applicable, are the sole responsibility of the customer and are not included in the product price or shipping fee displayed on the website.
AuraBond does not cover, refund, or control these charges, and the total amount payable at checkout does not include any customs-related fees that may be charged upon arrival in Israel.
If and when our status requires issuing a tax invoice, we will issue it in accordance with applicable law and update these Terms.
6) Shipping, Delivery & Risk of Loss
You may cancel by sending a clear cancellation notice via at least one of the following:
The notice should include your name, order number, contact details, and details of the items being cancelled. Providing an ID number is optional but may help with processing, where allowed by law.
Unless otherwise required by law, the following are generally not eligible for return or exchange:
Sportswear and accessories (including but not limited to gloves, straps, and training gear) must be used and cared for in accordance with any instructions on the product page, label, or packaging. Normal wear and tear, misuse, neglect, improper washing/care, accidents, unauthorized alterations, or use contrary to instructions do not constitute a defect or non-conformity.
To the maximum extent permitted by law, AuraBond shall not be liable for indirect, incidental, special, or consequential damages (including loss of profits, revenue, data, or goodwill) arising out of or relating to the purchase or use of products, or the use of the Site.
Nothing in these Terms is intended to exclude or limit any mandatory consumer rights or remedies that cannot be excluded under Israeli law, nor to exclude liability for personal injury or death caused by negligence, fraud, willful misconduct, or any liability that cannot be limited by law.
To the maximum extent permitted by law, AuraBond’s total liability for any claim related to an order shall not exceed the amount actually paid for the relevant product(s) that gave rise to the claim.
If you create an account on the site:
We process personal data in accordance with:
Our data processing practices, your rights (including access and correction), security measures, international transfers, and cookies usage are detailed in our Privacy & Cookies Policy.
Please review that policy carefully, as it forms an integral part of these Terms.
We are committed to promoting accessibility in accordance with:
For details on the accessibility measures we have implemented and how to request assistance or accommodations, please see our Accessibility Statement and the contact channel provided in the footer.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of the State of Israel.
Jurisdiction shall lie with the competent courts in Israel, as permitted by applicable law.
We may revise or update these Terms from time to time - for example, due to:
We’re here to help with any return or exchange request: support@aurabond.co.il or click here to open the chat
🕘 Sun–Thu, 9:00–18:00 (Israel time)If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.
Find quick answers about orders, shipping, returns, payments, privacy and accessibility.
We currently accept and deliver orders within the State of Israel only.
Standard home delivery costs ₪25 for orders below ₪399 and is free for orders of ₪399 and above. Estimated delivery time is 7–12 business days from the moment your order is processed and handed to the courier. Remote areas or peak periods may take slightly longer.
Once your order has shipped, we’ll send you a shipping confirmation email, and a tracking link.
If you didn’t receive your parcel, it shows as delivered but you can’t find it, or it arrived damaged, please contact us within 48 hours of the reported delivery date with your order number and photos (if damaged). We’ll investigate with the carrier and work to resolve it.
You may request a return or exchange within 14 days of receiving your item, provided it is unused, unworn, undamaged, in its original condition with tags attached and preferably in the original packaging. Eligible populations under Israeli law (such as senior citizens, new immigrants and persons with disabilities) may benefit from an extended cancellation period, subject to legal conditions.
For remorse-based returns, the customer usually pays the return shipping cost. If we provide a prepaid label or pickup, the cost may be deducted from your refund. If the return is due to a defect, incorrect item, delay or misleading transaction, we cover the return shipping cost in line with our policies and the law.
Yes. Unless required by law, we generally cannot accept returns for: custom-made or personalized products, underwear and swimwear, socks, heavily used or damaged items, and items clearly marked as “final sale” or non-returnable.
You can cancel a distance sale in line with the Israeli Consumer Protection Law by sending a clear cancellation notice via email, phone/WhatsApp, contact form or registered mail. For remorse-based cancellations, a fee of up to 5% of the transaction total or ₪100 (whichever is lower) may apply. No cancellation fee is charged where the issue is our fault (defect, non-conformity, delay, etc.).
Payments are processed securely via our provider (PayPlus) using major Israeli credit/debit cards, as shown at checkout.
AuraBond currently operates as an exempt dealer (Osek Patur). We do not charge VAT on purchases and we issue a receipt, not a full tax invoice. If our tax status changes in the future, we will update our documentation and billing accordingly.
For eligible cards, you may be able to split your payment into several installments (as shown at checkout, typically up to 6), subject to your card issuer’s approval. AuraBond does not add extra interest; your bank or issuer may apply its own fees.
Once your refund is approved, we usually process it within up to14 daysto the original payment method via PayPlus. Your bank or card issuer may then need additional time to update your statement and show the credit.
Each product page includes a size chart and fit notes where available. Please review them before ordering, and if you’re unsure, contact us with your measurements and we’ll be happy to advise.
We do our best to present accurate images, but minor variations in color or texture may occur due to screen settings, lighting and production batches. Such small differences do not necessarily constitute a defect.
We generally recommend washing inside out on a gentle cycle at around 30°C, avoiding fabric softeners, and air-drying. Fabric softeners can reduce breathability and damage elasticity over time.
We collect the minimum data needed to process orders, provide support, measure usage and improve the site: contact details, order details and anonymous usage data (IP, browser type, pages viewed), as described in our Privacy Policy.
When you first visit our site, a cookie banner lets you accept or reject certain categories (such as analytics and marketing). You can also change your browser settings to block or delete cookies at any time.
You can contact us at support@aurabond.co.il or click here to request access, correction or deletion of your data, subject to our legal obligations (for example, retaining invoices and transaction records).
We work to align our site with IS 5568 (WCAG 2.0 AA-based), including structured headings, screen-reader support, keyboard navigation and responsive design. An accessibility icon is available on every page, opening a SenseApps toolbar that lets you adjust contrast, font size, highlight links, pause animations and more.
If you have any questions, accessibility issues or need help using the site, you can contact us at: 📧 support@aurabond.co.il or click here
© 2025 AuraBond | All Rights Reserved | Chase Your Peak
Your favorites will be waiting for you on any device
Beige
Black
Black
Brown
Black
Pink
Purple-Blue
Purple
Beige
Carmine
Check your spelling or explore our most popular pieces.
Black
Black
Carmine
Pink
White
Purple-Blue
