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FAQ's

Help & FAQ

Find quick answers by opening a category, then tap a question to reveal its answer.

Delivery is typically 7–12 business days from the moment your order is processed and handed to the courier. During peak periods it may take slightly longer.

Use your tracking link. To find our Order Tracking page, scroll to the site footer and tap “Order Tracking”, or open the Help Center and go to “Orders & Shipping”. Tracking updates appear once the carrier scans your parcel.

Contact us as soon as possible. You’ll find “Contact us” in the site footer, or via the Help Center under “Info & Support”. If production/shipping hasn’t started, we’ll try to update it. Once dispatched, changes depend on the carrier.

Unused items in original condition can typically be returned or exchanged within 14 days. Start by contacting us or following the instructions on the “Returns & Exchanges” page (site footer or Help Center).

Hygiene-sensitive items and custom-made pieces may be non-returnable unless faulty. See our “Returns & Exchanges Policy” and “Cancellation Policy” – located in the site footer under “Legal”, or in the Help Center under “Legal & Privacy”.

Submit a request via the “Returns & Exchanges” link in the footer or from the Help Center. Once your request is approved and the original item is received, we’ll ship the new size/color or issue a refund, according to your choice.

We accept major credit/debit cards as shown at checkout. All payments are processed securely via our payment provider.

Prices at checkout include the charges we handle. We currently deliver only within Israel. If any additional fees ever apply, we will explain them clearly in the Help Center under “Payments & Billing”.

Yes – you can download your receipt/invoice from your order confirmation email, or request one via our “Contact us” form (footer or Help Center → “Info & Support”).

On each product page look for “Size Guide”. You can also open the Help Center and go to “Info & Support” for general sizing information. We add fit notes on product pages when available.

For a compressive/sport fit, choose the smaller size. For a relaxed fit, choose the larger one. You can also contact us for personal advice – use “Contact us” in the footer or Help Center → “Info & Support”.

Most items are true to size, but always check the product page for any specific fit notes (for example “runs small” or “runs large”).

Machine wash cold (~30°C) on a gentle cycle, with the garment turned inside out. Avoid fabric softener, as it can reduce breathability and damage elasticity over time.

Do not iron directly on prints or heat-sealed logos. If needed, iron inside out on low heat or place a cloth between the fabric and the iron.

A slight first-wash shrink is common in cotton. Gentle washing and air-drying help minimize it.

We collect the minimum data necessary to process orders, provide support and run basic analytics. See our “Privacy & Cookies Policy” – in the footer under “Legal” or in the Help Center under “Legal & Privacy” – for full details.

When you first visit the site, you can choose which cookie categories to enable via the cookie banner. Later, you can adjust your preferences through the “Manage cookies” link in the footer (if available) and via your browser settings.

You can submit a privacy request by emailing support@aurabond.co.il or using the “Contact us” form (footer or Help Center → “Legal & Privacy”). We’ll confirm once your request has been handled, subject to legal retention requirements.

Need help? Email support@aurabond.co.il or call 050-7893545. You can also use the support widget (bottom-right icon).

צריך עזרה? אפשר לפנות במייל support@aurabond.co.il או בטלפון 050-7893545. ניתן גם להשאיר פנייה דרך הווידג'ט תמיכה (האייקון בתחתית המסך).

Terms & Conditions

Last updated: January 25, 2026

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AuraBond – Terms & Conditions

1) About Us

AuraBond (“Company”, “we”, “our”) operates the website aurabond.co.il and sells sportswear and related products online.

Legal owner: Asaf Bublil
Reg. no.: 212377055
Registered address: Brosh 47, Ofakim,Israel
Contact: support@aurabond.co.il
Hours: Sun–Thu, 09:00–18:00 (Israel time)
Service area: Orders are accepted and delivered in Israel only.

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2) Scope of These Terms

These Terms & Conditions (“Terms”) govern:

Your use of the website aurabond.co.il, and
Any purchases you make through the site.
By accessing the site, browsing, or placing an order, you confirm that you have read, understood, and agree to:
These Terms & Conditions
Our Shipping & Delivery Policy
Our Returns & Exchanges Policy
Our Cancellation Policy
Our Privacy & Cookies Policy

If you do not agree, please do not use the site or place an order.

2.1 Eligibility / Age Requirement

You must be at least 18 years old to place an order on the Site.

If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian, and any purchase must be made under the name and payment method of such parent/legal guardian.

By placing an order, you confirm that you meet the eligibility requirements above.

This clause is intended to reflect the rules of legal capacity and guardianship applicable in Israel and does not limit any mandatory rights under law.

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3) Prices, Currency & VAT Status

All prices on the site are displayed in New Israeli Shekels (ILS / ₪).
Prices shown at checkout are final, and include all applicable charges known to us at the time (excluding any additional fees explicitly stated or required by law).
AuraBond currently operates as an exempt dealer (Osek Patur) under Israeli law. This means:
We do not charge VAT on purchases, and
We issue a receipt (קבלה) and not a full tax invoice, unless and until our tax status changes.
Any additional charges (e.g., shipping fees) are displayed clearly at checkout before you complete payment, so that the total shown is the final price payable at that time.

If our tax or business status changes in the future, we will update our documentation and policies accordingly.

3.1 Import Taxes, Customs Duties & Additional Charges

Orders fulfilled by third-party suppliers or international warehouses may be subject to customs duties, import taxes, VAT at the border, clearance fees, or any additional charges imposed by customs authorities or the shipping carrier.

These charges, where applicable, are the sole responsibility of the customer and are not included in the product price or shipping fee displayed on the website.

AuraBond does not cover, refund, or control these charges, and the total amount payable at checkout does not include any customs-related fees that may be charged upon arrival in Israel.

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4) Ordering & Acceptance

Placing an order on the site constitutes an offer to purchase the products in your cart.
Order confirmation emails are sent for convenience and do not themselves constitute a binding acceptance in cases of obvious error.
We reserve the right to decline or cancel an order (with a full refund, where payment was already made) in cases including but not limited to:
Stock errors or unavailability
Obvious pricing or typographical errors
Suspected fraud, misuse, or abuse
Failure to obtain payment authorization or complete verification

If an order is cancelled after payment, we will refund amounts paid to the original payment method, in accordance with our Cancellation Policy and applicable law.

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5) Payment & Receipts

We accept the payment methods shown at checkout (for example: credit/debit cards via our payment provider, and any additional methods we may offer).
Payment is processed securely via our authorized payment processor(s).
Once payment is approved, we issue an electronic receipt to the payer of record, to the email address supplied at checkout.

If and when our status requires issuing a tax invoice, we will issue it in accordance with applicable law and update these Terms.

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6) Shipping, Delivery & Risk of Loss

Shipping options, fees, and estimated timeframes are detailed in our Shipping & Delivery Policy.
As a general rule, orders are shipped to the delivery address you provide or to a designated pickup point, in line with the carrier’s procedures.
Risk of loss and title to the products pass to you upon delivery to:
Your specified delivery address, or
The designated pickup point, once the package is available for collection.

You are responsible for providing accurate delivery details and for collecting parcels on time where pickup is required.

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7) Cancellations, Returns & Exchanges – Your Legal Rights

Cancellation rights under Israeli consumer law (distance sales) apply regardless of product issues, and are separate from claims relating to defects or non-conformity.

Your statutory consumer rights under Israeli law apply in addition to any store policy. The following is a high-level summary; full details appear in our Cancellation Policy and Returns & Exchanges Policy.

7.1 Distance / Remote Sales (Online Orders)

You may cancel a distance sale within 14 days from the later of:
(a) the date of the transaction,
(b) the date you received the product, or
(c) the date you received the transaction summary / “Full Disclosure” document,
subject to the conditions in the law.

A lawful cancellation may incur a cancellation fee of up to 5% of the total transaction amount (including delivery fees, where applicable) or ₪100 – whichever is lower, where applicable.

Refunds for lawful cancellations are issued to the original payment method within 14 days of your cancellation notice, in accordance with the law and our Cancellation Policy.

7.2 Extended Cancellation (Eligible Populations)

Senior citizens (65+), new immigrants, and persons with disabilities may be entitled to cancel within up to 4 months, provided the transaction involved a conversation or interaction with our representative (including phone or electronic communications).
We may request proof of status (e.g., disability certificate, immigration certificate, or ID for age).

7.3 When the Issue Is Our Fault

If cancellation occurs due to a defect, non-conformity, failure to deliver on time, or other breach on our part:
You may be entitled to a full refund,
No cancellation fee will be charged, and
We may be responsible for return shipping, as detailed in our policies and the law.

7.4 How to Cancel

You may cancel by sending a clear cancellation notice via at least one of the following:

Email: support@aurabond.co.il
Phone / WhatsApp: [0507893545]
Online cancellation form (link available in the footer, where applicable)
Registered mail to our registered address

The notice should include your name, order number, contact details, and details of the items being cancelled. Providing an ID number is optional but may help with processing, where allowed by law.

7.5 Returns & Exchanges – Store Policy

Unless the law requires otherwise, you may request an exchange (e.g., size or color) or a return for refund within 14 days of receipt, provided:
Items are unused, unworn, undamaged,
In original condition, with tags and labels attached,
And preferably in the original packaging.
Exchanges are subject to stock availability.
For remorse-based returns, return shipping costs may apply to you, unless otherwise stated in our policies or the law.
Where there is a conflict between store policy and statutory rights, statutory rights prevail.

7.6 Items Not Eligible for Return

Unless otherwise required by law, the following are generally not eligible for return or exchange:

Custom-made or personalized goods
Items that can be copied, recorded, or reproduced and whose sealed packaging has been opened
Underwear, swimwear, and similar hygiene-sensitive items (except as permitted by law)
Products significantly used or damaged after delivery
Any additional categories defined by law or clearly stated on the product page as “non-returnable” or “final sale”
In any case of conflict between these Terms and our detailed Cancellation Policy or Returns & Exchanges Policy, the policy that is more favorable to the consumer shall apply, subject to the law.

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8) Product Information, Colors & Sizing

We make reasonable efforts to ensure that product descriptions, images, and size charts are accurate and up to date.
However, minor variations in color, texture, or appearance may occur due to:
Screen settings and display differences
Production tolerances and fabric batches
Such minor differences do not necessarily constitute a defect or non-conformity.
We recommend checking the size charts on each product page and contacting us if you are unsure about sizing.

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9) Promotions, Coupons & Gift Cards

Terms and conditions for promotions and discounts are shown where the promotion is advertised (e.g., on banners or product pages).
Unless otherwise stated:
Coupons are for single use,
Non-transferable,
May be limited to a specific user, account, or minimum order amount, and
Cannot be combined with other discounts.
Gift cards or store credits (where available) are:
Generally non-refundable and cannot be exchanged for cash,
Subject to their own terms and expiry dates, except where law requires otherwise.

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10) Defects, Warranty & Remedies

If you receive a defective, incorrect, damaged-in-transit, or missing item, please notify us as soon as reasonably possible after delivery so we can investigate and assist promptly.
This does not limit your statutory rights and remedies under Israeli law, including your right to cancel a distance sale within the applicable timeframes.
We will review the case and, if confirmed, provide a remedy such as:
Replacement,
Exchange, and/or
Refund,
in accordance with consumer protection laws and our store policies.
Your statutory warranties and remedies under Israeli consumer law remain available to you and are not limited by these Terms.

10.1 Proper Use & Care (Sportswear & Accessories)

Sportswear and accessories (including but not limited to gloves, straps, and training gear) must be used and cared for in accordance with any instructions on the product page, label, or packaging. Normal wear and tear, misuse, neglect, improper washing/care, accidents, unauthorized alterations, or use contrary to instructions do not constitute a defect or non-conformity.

10.2 Limitation of Liability (Fair Use Clause)

To the maximum extent permitted by law, AuraBond shall not be liable for indirect, incidental, special, or consequential damages (including loss of profits, revenue, data, or goodwill) arising out of or relating to the purchase or use of products, or the use of the Site.

10.3 Mandatory Rights, Personal Injury & Prohibited Exclusions

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights or remedies that cannot be excluded under Israeli law, nor to exclude liability for personal injury or death caused by negligence, fraud, willful misconduct, or any liability that cannot be limited by law.

10.4 Liability Cap

To the maximum extent permitted by law, AuraBond’s total liability for any claim related to an order shall not exceed the amount actually paid for the relevant product(s) that gave rise to the claim.

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11) Accounts & Acceptable Use

If you create an account on the site:

You are responsible for keeping your login credentials confidential and for all activity under your account.
You agree not to engage in any misuse of the site, including but not limited to:
Attempting to breach security or interfere with the site’s operation
Introducing malware, viruses, or harmful code
Scraping, automated data collection, or excessive request loads beyond normal use
Violating any applicable law or third-party rights
We may suspend or terminate access or accounts in case of misuse, suspected fraud, or breach of these Terms.

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12) Intellectual Property

All content on the site, including text, images, graphics, logos, trademarks, icons, design elements, and layout, is owned by or licensed to AuraBond and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any part of the site without our prior written permission, except for limited personal and non-commercial use permitted by law.

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13) Privacy & Cookies

We process personal data in accordance with:

The Protection of Privacy Law, 1981
The Privacy Protection Regulations (Data Security), 2017
Amendment 13 (effective 14 August 2025)

Our data processing practices, your rights (including access and correction), security measures, international transfers, and cookies usage are detailed in our Privacy & Cookies Policy.

Please review that policy carefully, as it forms an integral part of these Terms.

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14) Accessibility

We are committed to promoting accessibility in accordance with:

The Equal Rights for Persons with Disabilities Law, and
The Service Accessibility Adjustments Regulations, 2013, including conformance with IS 5568 (WCAG-based) to the extent applicable.

For details on the accessibility measures we have implemented and how to request assistance or accommodations, please see our Accessibility Statement and the contact channel provided in the footer.

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15) Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of the State of Israel.

Jurisdiction shall lie with the competent courts in Israel, as permitted by applicable law.

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16) Updates to These Terms

We may revise or update these Terms from time to time - for example, due to:

Changes in the law or regulatory guidance
Changes in our business, services, or technology
Any updated version will be posted on this page with an updated “Last updated” date.
Where changes are material, we may provide additional notice (for example, via a banner on the site or email, where appropriate).Your continued use of the site after such changes constitutes your acceptance of the updated Terms.

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17) Questions & Support

We’re here to help with any return or exchange request: support@aurabond.co.il

📞 Phone: 050-7893545
🕘 Sun–Thu, 9:00–18:00 (Israel time)If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.

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Privacy & Cookies Policy

Last updated: November 16, 2025

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AuraBond – Privacy & Cookies Policy

AuraBond (“Company”, “we”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy & Cookies Policy explains what information we collect, how we use it, how we use cookies and similar technologies, and the rights available to you under:

The Israeli Protection of Privacy Law, 1981
The Privacy Protection Regulations (Data Security), 2017
Amendment 13 (2025) to the Protection of Privacy Law

Legal owner: Asaf Bublil • Reg. no.: 212377055
Registered address: Beer Sheva, Israel
Contact: support@aurabond.co.il
Hours: Sun–Thu, 09:00–18:00 (Israel Time)
Service area: Orders are accepted and delivered in Israel only

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1) Information We Collect

We may collect and process the following categories of personal data:

Identity and contact details – name, email address, phone number, shipping/billing address.
Order and payment details – products purchased, transaction details, invoices, and order history.
Account information – login credentials and settings, if you choose to create an account on our site.
Newsletter & marketing – your email address and marketing preferences when you sign up for our newsletter or agree to receive updates.
Technical data – IP address, device information, operating system, browser type, pages viewed, and interactions with our site. This data is often collected via cookies, pixels, and analytics tools (see section 3).

We do not knowingly collect data from children under the age of 18. If you believe a child under 18 has provided us with personal data, please contact us and we will take steps to delete such information where appropriate.

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2) Purposes of Processing

We process your personal data for the following purposes:

To process and deliver your orders, including payment processing, shipping, and customer support.
To manage your account, if you choose to create one.
To handle customer service requests, returns, exchanges, and cancellation requests.
To send you newsletters and promotional content, where you have given your consent.
To improve site performance, security, and user experience, including troubleshooting, analytics, and optimization.
To comply with legal obligations, such as record-keeping, tax, and consumer protection laws.
To personalize advertising and marketing, including remarketing and campaign measurement through cookies and third-party platforms (see section 3).

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3) Cookies & Similar Technologies

Cookies, pixels, and similar technologies are small text files or code pieces stored on your browser or device. They allow websites to:

Function correctly
Remember preferences
Improve performance
Deliver personalized content and ads

We use the following categories of cookies:

Strictly Necessary Cookies

Required for the site to function properly, such as:
Keeping items in your shopping cart
Enabling secure login and checkout
Maintaining session security

Performance & Analytics Cookies

Help us understand how visitors use our site (for example, which pages are visited and how long users stay), so we can improve navigation, speed, and usability.

Functional Cookies

Remember your preferences (such as language or region) and provide enhanced, more personalized features.

Advertising & Marketing Cookies

Used to deliver tailored advertising, measure campaign performance, and enable remarketing on platforms such as Google, Meta (Facebook/Instagram), and TikTok.
Some of these cookies are set directly by us (first-party cookies), and others are set by third parties (third-party cookies).

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4) Legal Basis for Processing

Depending on the context, we rely on one or more of the following legal bases:

Contractual necessity – processing necessary to fulfil your purchases, deliver orders, and provide customer support.
Legal obligations – processing required to comply with laws (e.g., tax, bookkeeping, consumer protection).
Consent – for newsletters, marketing communications, and non-essential cookies (analytics, advertising, and some functional cookies).
Legitimate interests – improving our services, preventing fraud and abuse, and protecting the security and integrity of our site, provided these interests do not override your fundamental rights and freedoms.

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5) Data Sharing & Third Parties

We do not sell your personal data.We may share personal data with:

Service providers
Payment processors and gateways (e.g., credit card processing via our provider)
Courier and delivery services
IT and hosting providers
Customer support and ticketing tools
Marketing & analytics partners

Google Analytics – website usage analytics
Meta (Facebook/Instagram) – advertising, remarketing, and campaign measurement
TikTok – conversion tracking and campaign performance
These third parties process data according to their own privacy and cookie policies and act either as independent controllers or as processors under our instructions, depending on the service.

International data transfers:

Where personal data is transferred outside Israel (for example, through analytics or cloud hosting), we take steps to ensure compliance with applicable legal requirements, including:

Ensuring that the destination country provides an adequate level of protection, and/or
Using contractual safeguards (such as data protection agreements) with the data recipient.

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6) Data Security

We apply organizational and technical measures in line with Israeli privacy and data security laws, including:

SSL encryption of our website and transactions.
Restricted access to personal data, granted only to employees and service providers who need it for their duties and are bound by confidentiality obligations.
Regular monitoring and backups to help protect against data loss, unauthorized access, and other security incidents.
Despite these measures, no system is completely immune to risks. We cannot guarantee absolute security, but we are committed to reacting promptly and appropriately to any suspected data incident.

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7) Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law:

Orders and invoices – kept for at least 7 years or longer where required for legal and tax purposes.
Account data – kept while your account remains active. If you close your account, we may still retain limited information as required by law.
Marketing and newsletter data – kept until you unsubscribe or withdraw your consent, or for a period necessary to demonstrate compliance.
Cookies data – retained according to the type and duration of the cookie (see section 8).

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8) Cookie Duration & Cookie Table

Typical retention periods for cookies:

Session cookies – deleted when you close your browser.
Functional cookies – usually up to 12 months.
Analytics cookies – typically between 1–24 months, depending on the provider.
Advertising cookies – typically between 1–13 months, depending on the provider and campaign.
We may maintain a Cookie Table that lists, for each cookie:
Name and provider
Purpose
Duration
Whether it is first-party or third-party

Where available, this table will be accessible via our cookie banner or a dedicated link on our site.

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9) Managing Your Cookie Preferences

When you first visit our website, you will see a cookie banner. You can:

Accept all cookies
Reject all non-essential cookies

You can change your preferences at any time by:

Clicking the “Manage Cookies” link in the footer (if available), and/or
Adjusting your browser settings to block or delete cookies.

Please note:

Strictly necessary cookies cannot be disabled, as they are essential for the site to function (e.g., checkout, cart, basic security).
If you choose to reject or disable certain cookies, some features of the site may not work as intended, and personalization may be limited.

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10) Your Rights

Under Israeli law (and subject to conditions and exceptions), you have the following rights:

Right of access – request information on whether we hold personal data about you and, if so, receive a copy.
Right to correction – ask us to update or correct inaccurate or incomplete information.
Right to deletion (“right to be forgotten”) – request deletion of your personal data, subject to legal retention requirements (for example, we may be required to keep invoices and transaction records).
Right to objection / withdrawal of consent –
Object to certain processing activities based on legitimate interests, and
Withdraw your consent to marketing or non-essential cookies at any time.
Right to data portability – where applicable, request a copy of the data you provided to us in a structured, commonly used format.

To exercise your rights, please contact us at support@aurabond.co.il.

We may ask for reasonable information or identification documents to verify your identity before responding.

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11) Newsletter & Marketing Communications

If you choose to sign up for our newsletter or agree to receive marketing communications:

We will send you updates about new products, promotions, and special offers.
You can unsubscribe at any time by:
Clicking the “unsubscribe” link included in each marketing email, or
Contacting us directly at support@aurabond.co.il and asking to be removed.
We may use third-party tools to manage our mailing lists and campaigns. These providers are required to process your data in compliance with applicable privacy laws and our instructions.

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12) Changes to This Policy

We may update this Privacy & Cookies Policy from time to time due to:

Legal or regulatory changes
Technological developments
Changes in our business or services
When we make changes, we will publish the updated version on this page with an updated “Last updated” date.
Where legally required or where changes are significant, we may also provide additional notice (for example, via email or a banner on the site).

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13) Governing Law & Jurisdiction

This Privacy & Cookies Policy is governed by the laws of the State of Israel.
Any dispute arising out of or in connection with this policy will be subject to the exclusive jurisdiction of the competent courts in Tel Aviv–Yafo, Israel.

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14) Questions & Contact

If you have any questions about this Privacy & Cookies Policy, the way we handle your personal data, or your privacy rights, you are welcome to contact us:

📧 Email: support@aurabond.co.il

📞 Phone: 050-7893545
🕘 Hours: Sun–Thu, 09:00–18:00 (Israel time)

We will make every effort to respond to your request promptly and in accordance with applicable privacy laws.

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Shipping & Delivery Policy

Last updated: January 25, 2026

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AuraBond – Shipping & Delivery Policy

At AuraBond, we aim to deliver your order quickly, safely, and with full transparency about costs and timelines.

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1) Shipping Methods & Fees (Israel Only)

We currently ship within Israel only.

Pickup Point Delivery:
Free of charge.

Home Delivery – Standard:
₪25 for orders below ₪399
Free home delivery for orders of ₪399 and above

Express Delivery (if available)
When express delivery is enabled, the available options, prices and estimated delivery times will be clearly displayed at checkout.

If you do not see an express option at checkout, only the standard options above are available for your address.

All prices on the website are displayed in ILS (₪). AuraBond operates as an exempt dealer (Osek Patur), meaning prices do not include VAT and no VAT is charged on purchases.

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2) Delivery Times & Order Processing

Estimated delivery time for standard home delivery is 7–12 business days from the time your order is processed and handed over to the courier.
“Business days” do not include Fridays, Saturdays, public holidays, or holiday eves in Israel.
During peak seasons, sales events, or in remote areas, delivery may take slightly longer.

Order processing:

Orders that are fully approved and paid are usually processed within 1–2 business days.
Once your order has been shipped, you will receive a shipping confirmation email, and where available – tracking details for your shipment.

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3) How Delivery Works

Orders are fulfilled by our authorized fulfillment partners and delivered in Israel by a local courier / last-mile delivery service.
Depending on the carrier’s policy and your location, delivery may be:
Directly to your home address, or
To a nearby pickup point / collection point, from which you will be able to collect the parcel within the carrier’s time limits.
Any special delivery terms (for example: pickup only, building access limitations, or areas with limited service) will be communicated by the courier where relevant.

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4) Split Shipments

To get your items to you as quickly as possible:

Products from the same order may be shipped in separate parcels, at no additional cost to you.

Each parcel may have its own tracking number (where tracking is available).

You will be charged for shipping only as displayed at checkout (which may be free), regardless of the number of parcels shipped for that order.

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5) Delivery Address & Failed Deliveries

Please make sure that:

The delivery address you provide at checkout is complete and accurate (including apartment number, entrance, floor, and any relevant access details).
Your name and phone number are correct so the courier can contact you if needed.

If a delivery fails due to:

Incorrect or incomplete address,
Repeated failed delivery attempts, or
The parcel not being collected from a pickup point within the time set by the carrier,

then:

The order may be returned to our warehouse / partner.
In such cases, we may charge re-delivery fees or deduct shipping and handling costs from any refund, in accordance with our Returns & Exchanges Policy and applicable law.

5.1 Damaged, Defective, Incorrect or Missing Items (During Delivery)

If your parcel arrives damaged, if an item is missing, or if you received an incorrect item, please contact us as soon as reasonably possible after delivery and include your order number and clear photos (where applicable).

Where the issue is confirmed, we will offer an appropriate remedy such as a replacement, exchange and/or refund, in accordance with applicable law and our Returns & Exchanges Policy.

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6) Shipping Limitations & Exceptions

Some areas in Israel may have limited service or longer delivery times (for example, remote locations or security-restricted areas).
If delivery cannot be completed to your address, we will contact you to offer an alternative solution (such as delivery to a pickup point or order cancellation with a refund).
Any specific exceptions or special conditions for certain products (e.g. pre-orders or items with longer production times) will be stated on the product page and/or during checkout.

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7) Questions & Support

We’re here to help with any shipping or delivery question: support@aurabond.co.il

📞 Phone: 050-7893545
🕘 Sun–Thu, 9:00–18:00 (Israel Time)

If you are unsure about delivery times or shipping options to your area, feel free to contact us before placing your order.

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Cancellation Policy

Last updated: January 25, 2026

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AuraBond – Cancellation Policy

Aligned with the Israeli Consumer Protection Law & Cancellation Regulations

1) Right to Cancel (Distance Sales / Online Orders)

You may cancel a distance sale (online order) within 14 days from the later of:
(a) the date of the transaction,
(b) the date you received the goods, or
(c) the date you received the contract summary / disclosure (“Full Disclosure”) document,

whichever is later, subject to the conditions in the law.

To cancel, please send a clear written notice via one of the following:

Email: support@aurabond.co.il
WhatsApp / Phone: [0507893545]
Contact form on our website
Registered mail: [Brosh 47, Ofakim, Israel] (keep proof of delivery)

Cancellation will be considered received on the date we receive your notice.

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2) Cancellation Fee & Costs (Remorse-Based Cancellations)

For cancellations due to a change of mind (remorse), we may charge a cancellation fee of up to 5% of the total transaction amount (including delivery fees, where applicable) or ₪100 – whichever is lower, in accordance with Israeli law.

The cancellation fee is the only fee that will be charged for a lawful remorse-based cancellation, and it will not exceed the cap above.

No cancellation fee will be charged where the cancellation is due to a defective product, non-conformity, delay in delivery, or misleading information.

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3) Refund Timeline & Method

Refunds are issued to the original payment method used for the purchase, via our payment processor (PayPlus), within 14 days of receiving your cancellation notice, in accordance with applicable law and subject to the return of the goods (or proof of return shipment) where required by law.
We cannot refund to a different card or payment method than the one used in the original order.

Shipping charges:

Pickup point delivery: free of charge.
Home delivery: ₪25.
Free home delivery applies to orders of ₪399 or more (as displayed at checkout).

Refund of outbound delivery fees (shipping you paid at checkout):

If you cancel/return the entire order in accordance with the law, any outbound delivery fee actually paid by you at checkout (if any) will be refunded, in accordance with the law.
If only part of the order is returned, the outbound delivery fee (if any) is generally not refunded, in accordance with the law.

Return shipping cost (remorse-based cancellations):

You may return the items using your own shipping method (post / courier) at your own expense.

If we provide a pre-arranged return label or courier pickup, the cost may be deducted from your refund or charged separately (the cost will be communicated to you in advance).

If the cancellation is due to a defect / non-conformity / delay / misleading transaction, we cover the return cost, as required by law.

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4) Product Condition for Returns

Unless the law states otherwise, items must be returned in the following condition:

Unused, clean, and undamaged
With original tags and labels attached
Preferably in the original packaging

Hygiene-sensitive products:

For hygiene reasons, underwear, swimwear and socks can be returned only if they are unused and the original hygiene seal / inner packaging is fully intact.

Custom-made / personalized items:

Custom-made or personalized items (where production is based on a unique request) are generally non-cancellable, except where cancellation is required under applicable law (e.g., defect, non-conformity, etc.).

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5) Extended Right to Cancel (Eligible Populations)

Under the Israeli Consumer Protection Law, the following customers may be entitled to an extended cancellation period of up to 4 months, provided that a conversation / interaction with a company representative took place during the transaction (by phone, chat, etc.):

Senior citizens (aged 65+)
Persons with disabilities
New immigrants

In such cases, the 4-month period is counted from the date of receiving the product, the contract summary, or the transaction details – according to the law.

We may request supporting documentation (e.g., disability certificate, immigration certificate, or ID for age verification).

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6) Ongoing Services / Subscriptions

At this time, AuraBond does not offer ongoing subscription services that involve recurring charges.

If we introduce subscription-based services in the future, the specific cancellation terms (including how to cancel, notice periods, and any applicable fees) will be clearly presented in the relevant offer and updated in this policy.

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7) Processing Returns, Exchanges & Communication

Once your returned item is received and inspected, we will send you a confirmation (usually by email) that we received the return and update you whether the refund or exchange has been approved.
If an exchange is requested and available (e.g., size exchange), we will coordinate shipping and any price differences with you individually.
For any questions about cancellation, returns, or exchanges, please contact us using the methods listed at the beginning of this policy.

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8) Priority of Law

This policy is based on the Israeli Consumer Protection Law and the applicable cancellation regulations.

In case of any conflict or inconsistency between this policy and applicable law, the provisions of the law will prevail.

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9) Questions & Support

We’re here to help with any return or exchange request: support@aurabond.co.il

📞 Phone: 050-7893545
🕘 Sun–Thu, 9:00–18:00 (Israel time)

If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.

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Accessibility Statement

Last updated: September 1, 2025

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AuraBond – Accessibility Statement

AuraBond (“we”, “our”, “the Company”) is committed to making our website and online store accessible to all users, including people with disabilities. We work to align our site with the requirements of the Israeli Equal Rights for Persons with Disabilities Law and the Accessibility of Service Regulations (2013), and with Israeli Standard IS 5568 (based on WCAG 2.0 Level AA), as applicable.

Service area: Orders are accepted and delivered in Israel only.

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1) Accessibility Standards & Approach –

We aim for our website (aurabond.co.il) to meet, as far as reasonably possible:

Israeli Standard IS 5568 – based on the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.
The Equal Rights for Persons with Disabilities Law, 1998 and the Accessibility of Service Regulations, 2013, as applicable to online services.
Accessibility is implemented both through our site’s structure and through an accessibility toolbar (SenseApps) that appears as an icon on every page.

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2) Main Accessibility Measures on the Site –

Among other things, we implement the following measures:

Use of structured headings (H1–H3) and semantic HTML to assist screen readers.
Alternative text (alt) for images where they are not purely decorative.
Keyboard navigation support for menus, links, and buttons, including visible focus indicators.
Forms, checkout and interactive elements labeled to improve compatibility with screen readers.
Responsive design suitable for viewing on desktop, tablet and mobile.
“Skip to content” options at the top of the page to allow users to bypass repetitive navigation.

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3) Accessibility Toolbar (SenseApps) –

An accessibility icon appears on all pages of the site. Clicking or activating this icon opens an accessibility toolbar, powered by SenseApps, which allows users to adapt the site interface to their personal needs.The toolbar typically includes, among others, the following options:

Contrast – change color contrast modes (for example, higher contrast for better readability).
Font size – increase or decrease the size of the text.
Readable font – switch to a clearer, more legible font where supported.
Highlight links – visually emphasize links on the page.
Cursor – enlarge the mouse pointer to make navigation easier.
Pause animations – stop animations, motion and certain video/visual effects where possible.
Reset accessibility – revert the site to its default display settings.
In addition, the tool supports keyboard navigation and is designed to assist users with visual, motor and cognitive limitations.

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4) Supported Browsers & Assistive Technologies –

For the best accessible experience, we recommend:

Using up-to-date versions of common browsers such as Chrome, Edge or Firefox.
Using modern screen readers and assistive technologies such as NVDA, JAWS or VoiceOver, according to the user’s preference.
We continuously test and adjust the site to improve compatibility with these tools, within technical and operational constraints.

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5) Ongoing Improvements & Limitations –

We regularly review and update content, design and code to improve accessibility. Despite our efforts, some parts of the site may not yet be fully accessible, for example:

Older content or legacy pages that have not yet been fully updated to current standards.
Third-party components (such as embedded content or external services) that are not under our full control.
We are committed to addressing any accessibility issues brought to our attention, subject to technical feasibility and reasonable resources.

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6) Contact & Accessibility Coordinator –

If you encountered difficulty using the site, noticed an accessibility problem, or have suggestions for improvement, we encourage you to contact us:

Accessibility Coordinator: Asaf Bublil
Email: support@aurabond.co.il
Phone: 0507893545
Hours: Sun–Thu, 09:00–18:00 (Israel Time)

You may also use the accessibility icon on the site to report an accessibility issue, where available.

We will review every request or complaint, and where possible, we will work to remedy the issue and respond within a reasonable time frame as required by law.

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7) Legal Framework & Enforcement –

This Accessibility Statement is based on the provisions of:

The Equal Rights for Persons with Disabilities Law, 5758–1998.
The Accessibility of Service Regulations, 5773–2013.
Israeli Standard IS 5568 (WCAG-based) to the extent applicable to our services.
In any case of discrepancy between this statement and the applicable law or regulations, the provisions of the law will prevail.

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8) Questions & Contact for Accessibility

If you have any questions about this Accessibility Statement, encountered an accessibility issue, or need assistance when using the website, you are welcome to contact us:

📧 Email: support@aurabond.co.il
📞 Phone: 050-7893545
🕘 Hours: Sun–Thu, 9:00–18:00 (Israel time)

We will make every effort to assist you and address accessibility issues promptly, in accordance with the applicable regulations.

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Returns & Exchanges Policy

Last updated: January 25, 2026

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AuraBond – Returns & Exchanges Policy

At AuraBond, we want you to feel confident shopping with us and to be fully satisfied with your purchase.

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1) Shipping & Delivery (Summary)

Delivery within Israel is offered as follows (as displayed at checkout):

Pickup point delivery: Free of charge.
Home delivery: ₪25 for orders below ₪399.
Free home delivery applies to orders of ₪399 and above.

Estimated delivery time: 7–12 business days, from the date your order is processed and handed to the courier.

In some cases (remote areas, high-demand periods, or specific products), delivery times may be longer. Any such exceptions will be mentioned on the relevant product page or at checkout.

This section is a practical summary only. In any case of conflict with our full terms or the law, the provisions of the law and our full policies will prevail.

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2) Order Cancellations & Refunds (Summary)

You may cancel an online purchase (distance sale) within 14 days of receiving the product, in accordance with the Israeli Consumer Protection Law and our full Cancellation Policy.
Eligible customers who are senior citizens (65+), new immigrants, or individuals with disabilities may be entitled to an extended cancellation period of up to 4 months, subject to the legal conditions and upon providing proper documentation.
Refunds are issued to the original payment method (via our payment processor, PayPlus) and are generally processed within up to 14 days, subject to receiving the returned goods where required by law.

For full details about cancellation rights and fees, please refer to our separate Cancellation Policy.

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3) Returns & Exchanges (Remorse / Change of Mind)

You may request a return or exchange due to change of mind under the following conditions:

The request is made within 14 days of receiving the item.
The item is unworn, unused, in original condition, with all tags and labels attached.
Preferably, the item should be returned in its original packaging.

Exchanges:

You may exchange an item for a different size or color (where available) within the same 14-day period.
Exchanges are subject to stock availability. If the desired item is not available, we may offer an alternative or a refund in accordance with our policies and the law.

Return shipping costs (remorse-based):

In change-of-mind cases, the customer is responsible for the return shipping cost, unless the law states otherwise.
If we provide a prepaid return label or arrange a pickup, the cost (typically equivalent to our standard delivery fee of ₪25) may be deducted from your refund or charged separately.

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4) Defective, Incorrect, or Missing Items

If there is an issue with your order, such as:
A defective item
An incorrect item (wrong product, size, or color)
Missing items in the shipment

Please notify us as soon as reasonably possible after delivery and include:
Your order number
Clear photos of the packaging and the item(s), where relevant
A short description of the problem

In these cases:
We will verify the issue and, if confirmed, provide either a replacement, exchange, or a refund at no additional cost to you, in accordance with applicable law.

When the problem is due to a defect / incorrect item / missing item, we cover the return shipping cost or provide another suitable solution.

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5) Items Not Eligible for Return

Unless otherwise required by law, the following items are generally not eligible for return or exchange:

Products that have been used, worn, washed, or are not in their original condition.
Products that were damaged under the customer’s responsibility after delivery.
Underwear, swimwear, and socks – due to hygiene reasons, unless unused with the original hygiene seal and packaging 100% intact and as allowed by law.
Custom-made or personalized products, where production was based on a specific personal request (except where the law mandates otherwise, e.g., defect or non-conformity).
Sale or promotion items, if clearly stated on the product page that they are non-returnable or final sale.

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6) Return & Exchange Process

To request a return or exchange, please follow these steps:

Contact us at: support@aurabond.co.il
Include your order number and a brief explanation of the reason for the return/exchange.
After reviewing your request, we will send you:
Confirmation of eligibility, and
The return address and instructions (and, if applicable, a prepaid return label or pickup details).
Once the returned item is received and inspected, we will:
Send the replacement item (for approved exchanges), or
Issue a refund to your original payment method (for approved returns), in accordance with our Cancellation Policy and applicable law.

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7) Questions & Support

We’re here to help with any return or exchange request: support@aurabond.co.il

📞 Phone: 050-7893545
🕘 Sun–Thu, 9:00–18:00 (Israel time)

If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.

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