Find quick answers about orders, shipping, returns, payments, privacy and accessibility.
We currently accept and deliver orders within the State of Israel only.
Standard home delivery costs ₪25 for orders below ₪399 and is free for orders of ₪399 and above. Estimated delivery time is 7–12 business days from the moment your order is processed and handed to the courier. Remote areas or peak periods may take slightly longer.
Once your order has shipped, we’ll send you a shipping confirmation email, and a tracking link.
If you didn’t receive your parcel, it shows as delivered but you can’t find it, or it arrived damaged, please contact us within 48 hours of the reported delivery date with your order number and photos (if damaged). We’ll investigate with the carrier and work to resolve it.
You may request a return or exchange within 14 days of receiving your item, provided it is unused, unworn, undamaged, in its original condition with tags attached and preferably in the original packaging. Eligible populations under Israeli law (such as senior citizens, new immigrants and persons with disabilities) may benefit from an extended cancellation period, subject to legal conditions.
For remorse-based returns, the customer usually pays the return shipping cost. If we provide a prepaid label or pickup, the cost may be deducted from your refund. If the return is due to a defect, incorrect item, delay or misleading transaction, we cover the return shipping cost in line with our policies and the law.
Yes. Unless required by law, we generally cannot accept returns for: custom-made or personalized products, underwear and swimwear, socks, heavily used or damaged items, and items clearly marked as “final sale” or non-returnable.
You can cancel a distance sale in line with the Israeli Consumer Protection Law by sending a clear cancellation notice via email, phone/WhatsApp, contact form or registered mail. For remorse-based cancellations, a fee of up to 5% of the transaction total or ₪100 (whichever is lower) may apply. No cancellation fee is charged where the issue is our fault (defect, non-conformity, delay, etc.).
Payments are processed securely via our provider (PayPlus) using major Israeli credit/debit cards, as shown at checkout.
AuraBond currently operates as an exempt dealer (Osek Patur). We do not charge VAT on purchases and we issue a receipt, not a full tax invoice. If our tax status changes in the future, we will update our documentation and billing accordingly.
For eligible cards, you may be able to split your payment into several installments (as shown at checkout, typically up to 6), subject to your card issuer’s approval. AuraBond does not add extra interest; your bank or issuer may apply its own fees.
Once your refund is approved, we usually process it within up to14 daysto the original payment method via PayPlus. Your bank or card issuer may then need additional time to update your statement and show the credit.
Each product page includes a size chart and fit notes where available. Please review them before ordering, and if you’re unsure, contact us with your measurements and we’ll be happy to advise.
We do our best to present accurate images, but minor variations in color or texture may occur due to screen settings, lighting and production batches. Such small differences do not necessarily constitute a defect.
We generally recommend washing inside out on a gentle cycle at around 30°C, avoiding fabric softeners, and air-drying. Fabric softeners can reduce breathability and damage elasticity over time.
We collect the minimum data needed to process orders, provide support, measure usage and improve the site: contact details, order details and anonymous usage data (IP, browser type, pages viewed), as described in our Privacy Policy.
When you first visit our site, a cookie banner lets you accept or reject certain categories (such as analytics and marketing). You can also change your browser settings to block or delete cookies at any time.
You can contact us at support@aurabond.co.il or click here to request access, correction or deletion of your data, subject to our legal obligations (for example, retaining invoices and transaction records).
We work to align our site with IS 5568 (WCAG 2.0 AA-based), including structured headings, screen-reader support, keyboard navigation and responsive design. An accessibility icon is available on every page, opening a SenseApps toolbar that lets you adjust contrast, font size, highlight links, pause animations and more.
If you have any questions, accessibility issues or need help using the site, you can contact us at: 📧 support@aurabond.co.il or click here
Help & FAQ
Find quick answers by opening a category, then tap a question to reveal its answer.
Delivery is typically 7–12 business days from the moment your order is processed and handed to the courier. During peak periods it may take slightly longer.
Use your tracking link. To find our Order Tracking page, scroll to the site footer and tap “Order Tracking”, or open the Help Center and go to “Orders & Shipping”. Tracking updates appear once the carrier scans your parcel.
Contact us as soon as possible. You’ll find “Contact us” in the site footer, or via the Help Center under “Info & Support”. If production/shipping hasn’t started, we’ll try to update it. Once dispatched, changes depend on the carrier.
Unused items in original condition can typically be returned or exchanged within 14 days. Start by contacting us or following the instructions on the “Returns & Exchanges” page (site footer or Help Center).
Hygiene-sensitive items and custom-made pieces may be non-returnable unless faulty. See our “Returns & Exchanges Policy” and “Cancellation Policy” – located in the site footer under “Legal”, or in the Help Center under “Legal & Privacy”.
Submit a request via the “Returns & Exchanges” link in the footer or from the Help Center. Once your request is approved and the original item is received, we’ll ship the new size/color or issue a refund, according to your choice.
We accept major credit/debit cards as shown at checkout. All payments are processed securely via our payment provider.
Prices at checkout include the charges we handle. We currently deliver only within Israel. If any additional fees ever apply, we will explain them clearly in the Help Center under “Payments & Billing”.
Yes – you can download your receipt/invoice from your order confirmation email, or request one via our “Contact us” form (footer or Help Center → “Info & Support”).
On each product page look for “Size Guide”. You can also open the Help Center and go to “Info & Support” for general sizing information. We add fit notes on product pages when available.
For a compressive/sport fit, choose the smaller size. For a relaxed fit, choose the larger one. You can also contact us for personal advice – use “Contact us” in the footer or Help Center → “Info & Support”.
Most items are true to size, but always check the product page for any specific fit notes (for example “runs small” or “runs large”).
Machine wash cold (~30°C) on a gentle cycle, with the garment turned inside out. Avoid fabric softener, as it can reduce breathability and damage elasticity over time.
Do not iron directly on prints or heat-sealed logos. If needed, iron inside out on low heat or place a cloth between the fabric and the iron.
A slight first-wash shrink is common in cotton. Gentle washing and air-drying help minimize it.
We collect the minimum data necessary to process orders, provide support and run basic analytics. See our “Privacy & Cookies Policy” – in the footer under “Legal” or in the Help Center under “Legal & Privacy” – for full details.
When you first visit the site, you can choose which cookie categories to enable via the cookie banner. Later, you can adjust your preferences through the “Manage cookies” link in the footer (if available) and via your browser settings.
You can submit a privacy request by emailing support@aurabond.co.il or using the “Contact us” form (footer or Help Center → “Legal & Privacy”). We’ll confirm once your request has been handled, subject to legal retention requirements.
Need help? Email
support@aurabond.co.il
You can also use the support widget (bottom-right icon).
צריך עזרה? אפשר לפנות במייל
support@aurabond.co.il
ניתן גם להשאיר פנייה דרך הווידג'ט תמיכה (האייקון בתחתית המסך).
Note: Some cookies only load after consent (Analytics/Marketing). Names and durations may change by provider.
Please review and update the list when adding or removing apps, pixels, or analytics tools.
Care & Laundry
To keep your garment looking great, please follow these guidelines. Always check the inside label as well.
General rules (most items)
Machine wash cold or warm (30–40°C), gentle cycle.
Turn garment inside out before washing and drying.
Use mild laundry soap; do not use bleach.
Air dry in shade. If using a dryer, tumble dry on low heat only.
Do not iron directly on the print. If needed, iron inside out or place a cloth/parchment paper on top, low heat only.
Do not dry clean.
Wash with similar colors; avoid wringing; remove promptly after the cycle.
Use mild laundry soap; do not use fabric softener (reduces breathability).
Hang dry in shade (recommended). If using a dryer, tumble dry on low heat only.
Do not iron directly over prints/heat seals; if needed, iron inside out on low heat.
Do not dry clean; wash with similar colors; avoid wringing; remove promptly.
FAQ
For sports/technical fabrics it’s not recommended -softener reduces breathability and performance. For regular items, skipping softener helps preserve the print and fibers.
Most items: 30–40°C on a gentle cycle. Sports/technical: around 30°C.
Best: hang dry in shade. If you use a dryer, use low heat and remove promptly.
Yes - low heat only, inside out. Do not place the iron directly on prints.
Cotton may shrink slightly after the first wash -that’s normal. Gentle drying and hang-drying help minimize it.
Wash inside out with similar colors, at low–medium temps, without softener or bleach, and dry gently.
Last Updated: November 2025
AuraBond – Coupons, Store Credit & Gift Cards Policy
This page explains how coupon codes, automatic discounts, store credit and gift cards work on AuraBond – including how they apply at checkout and how refunds are calculated.
1) Coupon Codes (Promo Codes)
How coupon codes work
Coupon codes can be entered manually in the discount field at checkout.
They apply only when all promotion conditions are met (minimum order amount, eligible items, validity period, etc.).
Only one coupon code can be used per order unless explicitly stated otherwise.
When coupon codes may not work
The coupon has expired or reached its usage limit.
The minimum spend or other promotion conditions are not met.
An automatic discount is already active and cannot be combined with a coupon.
The product or collection is excluded from the promotion.
Refunds for orders with coupon codes
Refunds are calculated based on the amount actually paid after the coupon has been applied, not on the original full price.
Example: Original price: ₪200 → 10% coupon → you pay ₪180 → if refunded, you receive ₪180.
Coupon values themselves are not refundable, not exchangeable for cash, and are not automatically reissued after a return, unless specified in the promotion.
2) Automatic Discounts (Cart-Based Promotions)
AuraBond may run automatic promotions that are applied directly to your cart without entering a code, for example:
Percentage off the entire cart (e.g. 10% off your order)
Spend & Save promotions (e.g. “Spend ₪300, get ₪30 off”)
Buy X Get Y (e.g. “Buy 2, get 1 free”)
Free gift with purchase
How automatic discounts work
They appear automatically in the cart or at checkout when conditions are met.
No coupon code is required.
Only one automatic discount can apply at a time.
Automatic discounts and coupon codes generally cannot be combined, unless clearly stated.
Refunds with automatic discounts
Refunds are based on the discounted prices actually paid. When a cart-wide automatic discount is applied, Shopify allocates the discount across items in your order. This means:
Each item carries a portion of the discount.
If you return only some items, the refund reflects the discounted price of those items, not their original full price.
In quantity-based offers (e.g. “Buy X Get Y”), returning items may reduce or cancel the promotion and adjust the refund amount.
Example: Cart total ₪400 → 10% automatic discount → you pay ₪360. Refunds are calculated from the effective discounted prices that make up the ₪360.
3) Store Credit (AuraBond Credit)
Store credit works like internal balance in your AuraBond account and can be used as a payment method at checkout.
How store credit works
Store credit may be issued for approved returns, customer service gestures, or specific promotions.
You can see your balance in your personal account area (where available).
At checkout, you can apply store credit before using another payment method.
Any unused balance stays available for future orders, unless an expiry date is specified.
Refunds for orders paid with store credit
When you pay with store credit, eligible refunds are returned as store credit.
For mixed payments (credit + card), the refund is split:
The part paid by card is refunded to the same card.
The part paid with store credit is refunded as store credit.
Store credit is not exchangeable for cash, except where required by law.
4) Gift Cards
AuraBond gift cards are digital cards that can be used as a payment method on our website.
Buying a gift card
Gift cards are sold as a regular product on our site.
After purchase, a digital gift card code is sent by email to the buyer or chosen recipient.
Gift cards can be used on eligible products unless stated otherwise.
Cancelling a gift card purchase
You can cancel a gift card purchase and receive a full refund within 14 days from the purchase date, provided the gift card has not been used.
The refund is issued to the original payment method used for the purchase.
If the gift card has been used (even partially), it is no longer refundable. Any remaining balance stays available for future use.
After 14 days from purchase, gift cards are non-refundable; the balance remains valid according to the card’s terms.
Returns for orders paid with gift cards
If you return products paid for with a gift card, any eligible refund is credited back to the same gift card (or as store credit where appropriate).
Refunds are not issued in cash or to another payment method when the original payment was a gift card.
This applies even if more than 14 days have passed since the gift card was purchased – at that point, the right to cancel applies to the products, not to the original gift card transaction.
Gift card balance
Unused balance remains on the card for future purchases until fully used or until expiry (if applicable).
5) Combining Discounts, Store Credit & Gift Cards
The table below summarizes how different benefits and payment methods work together:
Feature
With Coupon Code
With Automatic Discount
With Gift Card
With Store Credit
Coupon Code
-
Not combinable
Yes
Yes
Automatic Discount
Not combinable
-
Yes
Yes
Gift Card
Yes
Yes
-
Yes
Store Credit
Yes
Yes
Yes
-
In practice, Shopify will not allow more than one discount type that cannot be combined (for example, a coupon plus an automatic discount). Gift cards and store credit are treated as payment methods and can be used alongside eligible discounts.
6) Questions & Support
If you’re unsure how a discount, coupon, store credit or gift card will apply to your order or refund, you’re always welcome to contact us:
בעמוד זה נסביר איך עובדים אצלנו קודי קופון, הנחות אוטומטיות, זיכוי בחשבון וכרטיסי מתנה – כולל איך הם חלים בקופה ואיך מחושבים החזרים.
1) קודי קופון (Promo Codes)
איך קודי קופון עובדים
ניתן להזין קוד קופון בשדה הייעודי בקופה.
הקופון חל רק כאשר מתקיימים כל תנאי המבצע (סכום מינימלי, מוצרים משתתפים, תוקף וכד').
ניתן להשתמש רק בקוד קופון אחד לכל הזמנה, אלא אם צוין אחרת במפורש.
מתי קוד קופון לא יעבוד
הקופון פג תוקף או הגיע למכסת השימוש.
הסכום המינימלי או תנאים אחרים של המבצע לא מתקיימים.
כבר חלה על העגלה הנחה אוטומטית שאינה ניתנת לשילוב עם קופון.
המוצר או הקולקציה אינם משתתפים במבצע.
החזרים על הזמנות עם קוד קופון
ההחזר מחושב לפי הסכום ששולם בפועל אחרי ההנחה של הקופון, ולא לפי המחיר המלא לפני ההנחה.
דוגמה: מחיר מקורי 200 ₪ → קוד קופון 10% → התשלום 180 ₪ → בהחזר, יוחזרו 180 ₪.
ערך הקופון עצמו אינו ניתן להחזר במזומן, אינו ניתן להמרה לכסף, ואינו מונפק מחדש באופן אוטומטי לאחר החזרה, אלא אם צוין אחרת במסגרת מבצע מסוים.
2) הנחות אוטומטיות (Automatic Discounts)
מעת לעת אנחנו מפעילים מבצעים אוטומטיים שמוחלים ישירות על העגלה, בלי להזין קוד. למשל:
אחוזי הנחה על כל העגלה (למשל 10% הנחה על ההזמנה)
מבצעי Spend & Save (למשל “קנייה מעל 300 ₪ – 30 ₪ הנחה”)
Buy X Get Y (למשל “קני 2, קבלי את השלישי מתנה”)
מתנה אוטומטית בקנייה
איך הנחות אוטומטיות עובדות
ההנחה מופעלת אוטומטית בעגלה או בקופה כאשר תנאי המבצע מתקיימים.
אין צורך להזין קוד.
בדרך כלל רק הנחה אוטומטית אחת יכולה לפעול בו־זמנית.
ברוב המקרים לא ניתן לשלב בין הנחה אוטומטית לבין קוד קופון, אלא אם נאמר אחרת במפורש.
החזרים עם הנחות אוטומטיות
ההחזרים מחושבים לפי המחיר המופחת ששולם בפועל. כאשר ההנחה חלה על כל העגלה, המערכת מחלקת את ההנחה בין הפריטים:
לכל פריט מיוחס חלק יחסי מההנחה.
אם מחזירים רק חלק מההזמנה, ההחזר מחושב לפי המחיר המוזל של אותם פריטים, ולא לפי המחיר המלא.
במבצעי כמות (כמו “קני X קבלי Y”), החזרה של חלק מהפריטים יכולה לבטל או להפחית את ההטבה ולהשפיע על סכום ההחזר.
דוגמה: סך עגלה 400 ₪ → מופעלת הנחה אוטומטית 10% → התשלום 360 ₪. ההחזר על פריטים יחידים יתבסס על המחיר האפקטיבי מתוך 360 ₪.
3) זיכוי בחשבון (Store Credit)
זיכוי בחשבון AuraBond מתנהג כמו יתרה פנימית בחשבון המשתמש באתר, וניתן להשתמש בו לתשלום על הזמנות.
איך זיכוי בחשבון עובד
זיכוי ניתן בעקבות החזרות מאושרות, מחוות שירות לקוחות או מבצעים.
את היתרה ניתן לראות באזור האישי (אם קיים באתר).
בקופה ניתן לבחור להשתמש בזיכוי לפני תשלום בכרטיס אשראי או אמצעי אחר.
יתרה שלא נוצלה נשארת לשימוש עתידי, אלא אם צוין מועד תפוגה.
החזרים על הזמנות ששולמו בזיכוי
אם שילמת באמצעות זיכוי, ההחזר יוחזר כזיכוי בחשבון.
אם שילמת בשילוב של זיכוי + כרטיס, ההחזר יחולק:
החלק ששולם בכרטיס – יוחזר לאותו כרטיס.
החלק ששולם בזיכוי – יוחזר כזיכוי בחשבון.
זיכוי בחשבון אינו ניתן להמרה למזומן, אלא אם נדרש לפי חוק.
4) כרטיסי מתנה (Gift Cards)
כרטיסי מתנה של AuraBond הם אמצעי תשלום דיגיטלי לשימוש באתר.
רכישת כרטיס מתנה
כרטיסי מתנה נמכרים כמוצר רגיל באתר.
לאחר הרכישה נשלח מייל עם קוד כרטיס המתנה לקונה או למקבל/ת, לפי הבחירה.
ניתן להשתמש בכרטיס מתנה לקנייה של מוצרים מתאימים, אלא אם צוין אחרת.
ביטול רכישת כרטיס מתנה
ניתן לבטל רכישת כרטיס מתנה ולקבל החזר מלא בתוך 14 ימים מתאריך הרכישה, כל עוד הכרטיס לא נוצל.
ההחזר יבוצע לאמצעי התשלום ששימש לרכישה.
אם נעשה שימוש כלשהו בכרטיס, לא ניתן עוד לקבל עליו החזר כספי. היתרה שנותרה תישאר לשימוש עתידי.
לאחר 14 ימים מתאריך הרכישה, כרטיסי מתנה אינם ניתנים להחזר. היתרה נשארת בתוקף לפי תנאי הכרטיס.
החזרים על הזמנות ששולמו בכרטיס מתנה
אם הזמנה שולמה באמצעות כרטיס מתנה, כל החזר מאושר יזוכה חזרה לאותו כרטיס (או כזיכוי בחשבון, לפי הצורך).
לא ניתן להמיר תשלום שבוצע בכרטיס מתנה למזומן או להחזירו לאמצעי תשלום אחר.
הדבר נכון גם אם עברו יותר מ-14 ימים מתאריך רכישת הכרטיס – בשלב זה הזכות לבטל מתייחסת למוצרים שנרכשו, לא לרכישת הכרטיס עצמו.
5) שילוב בין קופונים, זיכוי וכרטיסי מתנה
הטבלה הבאה מסכמת איך ניתן לשלב בין סוגי ההטבות ואמצעי התשלום:
סוג הטבה / תשלום
עם קוד קופון
עם הנחה אוטומטית
עם כרטיס מתנה
עם זיכוי בחשבון
קוד קופון
-
לא ניתן לשילוב
כן
כן
הנחה אוטומטית
לא ניתן לשילוב
-
כן
כן
כרטיס מתנה
כן
כן
-
כן
זיכוי בחשבון
כן
כן
כן
-
מערכת Shopify לא תאפשר להפעיל יותר מסוג הנחה אחד שאינם ניתנים לשילוב (לדוגמה, קופון + הנחה אוטומטית יחד). כרטיסי מתנה וזיכוי בחשבון נחשבים כאמצעי תשלום, ולכן ניתן להשתמש בהם לצד הנחות מותרות.
6) שאלות ותמיכה
לא בטוחים איך תופעל הנחה, קופון, זיכוי או כרטיס מתנה על ההזמנה שלכם? מוזמנים לפנות אלינו:
If you didn’t receive your parcel, it shows as delivered but you can’t find it, or it arrived damaged — we’re here to help.Please contact us within 48 hours of the reported delivery date. Include your order number, photos (if damaged), and any tracking information available.
Report a Delivery Issue:
📧 support@aurabond.co.il If you prefer, you may also check the carrier’s website using your tracking number (optional).We only use your details to investigate the issue with the carrier and resolve it as quickly as possible.We handle all delivery-related issues in accordance with the Israeli Consumer Protection Law.
Payment Security with PayPlus
Your payment security is extremely important to us. This is why we work with PayPlus, a specialized payment gateway that provides secure credit card processing solutions for tens of thousands of businesses in Israel. payplus.co.il+2payplus.co.il+2
Card details are transmitted over encrypted connections.
Sensitive card data is processed on PayPlus servers, not stored on AuraBond’s website.
Security standards are regularly tested and monitored to protect against data breaches and fraud.
3D Secure & Additional Verification
Depending on your card issuer and bank settings, you may sometimes be asked to:
Approve the payment with a one-time code (SMS / app), or
Confirm the transaction via your banking app. These extra steps (3D Secure-style checks) are designed to protect you from unauthorized use of your card. Support Titan
We Do Not Store Your Card Details
AuraBond does not store full credit card numbers, CVV codes, or PINs on our servers.
All card information is handled by PayPlus and the relevant payment networks, in accordance with industry security standards.
If you ever have concerns about payment security or a specific transaction, you are welcome to:
If something goes wrong during payment, we’re here to help you get it sorted quickly.
If Your Payment Is Declined at Checkout
Sometimes payments can fail or be declined due to:
Incorrect card details (number, expiry date, CVV)
Insufficient credit or spending limit
Security checks or blocks by your card issuer or bank
Technical issues with the payment network or browser
You can try:
Checking that all card details are entered correctly.
Trying again a few minutes later.
Using a different card (if available).
Contacting your bank/card issuer to ask why the transaction was declined.
If You See a Charge You Don’t Recognize
If you are unsure about a charge that appears as AuraBond or via our payment provider:
Check your email for an order confirmation from us.
Ask family members who might use your card.
Contact us with: The last 4 digits of the card, The approximate date and amount of the charge, Your full name and email address. We will check the transaction in our system and confirm whether it relates to an order on our website.If we cannot find a matching transaction, we will let you know and you may choose to contact your card issuer for further investigation.
When We May Cancel an Order
We may cancel an order (with a full refund where payment went through) if:
We cannot verify payment,
Fraud or misuse is suspected, or
There is a clear technical or pricing error. In any such case, we will notify you and explain the next steps.
Refunds & Credits - How Refunds Work
Refunds at AuraBond are handled in line with our Cancellation Policy and Returns & Exchanges Policy, and in accordance with Israeli consumer law.
Where Refunds Are Sent
Refunds are issued only to the same payment method used in the original order (via our provider, PayPlus).
We cannot send refunds to a different card, bank account, or payment method.
When Refunds Are Processed
Once your refund is approved (for example, after we receive and inspect returned items where required), we usually:
Process the refund on our side within up to 14 days, in line with the law and our Cancellation Policy. After we issue the refund, it may take additional time for:
Your bank or card issuer to update your statement, and
The credit to appear in your online banking or monthly card bill.
Refunds for Shipping
The original shipping fee is refunded only when the entire order is cancelled, in accordance with the Israeli Consumer Protection Law and our policies.
For partial returns or remorse-based returns, shipping costs are handled as specified in our Shipping, Cancellation, and Returns & Exchanges Policies. If part of your order was paid using store credits, coupons or other promotions (if and when available), the refund may be split between your payment method and non-cash benefits, according to the specific promotion terms.If anything about your refund is unclear, you are always welcome to contact us before sending items back.
Receipts & Billing Documents (Osek Patur)
We believe in being transparent about the documents you receive after payment.
What You Receive After Payment
Once your payment is approved, we will:
Confirm your order on-screen, and
Send an electronic receipt (קבלה) to the email address you provided at checkout. If you did not receive your receipt within a reasonable time, please check your spam folder. You can always contact us and we’ll be happy to resend it.
Osek Patur Status
AuraBond currently operates as an exempt dealer (Osek Patur) under Israeli tax law, which means:
We do not charge VAT on purchases.
We issue a receipt rather than a full tax invoice (חשבונית מס). If our status changes in the future (for example, to a VAT-registered business), we will:
Update this page and our Terms & Conditions, and
Start issuing the appropriate tax documents as required by law.
Need a Copy of Your Receipt?
If you need another copy of your receipt or have questions about the billing details, please contact us with:
Your full name
Order number
Email address used at checkout We’ll gladly help.
Payment Methods, Currency & Installments
We want payments at AuraBond to feel simple, clear, and predictable.
Payment Methods
You can pay for your order using the payment methods shown at checkout, typically including:
Major credit/debit cards issued in Israel (such as Visa, Mastercard, Isracard and others supported by our payment provider, PayPlus). All available payment methods for your order will be displayed clearly during checkout.
Currency & VAT Status
All prices on our website are displayed in New Israeli Shekels (ILS / ₪).
AuraBond currently operates as an exempt dealer (Osek Patur) under Israeli law. We do not charge VAT on purchases. We issue a receipt (קבלה) and not a full tax invoice, unless and until our tax status changes. If our tax or business status changes in the future, we will update our documentation and billing accordingly.
Installments (Tashlumim)
For eligible cards, it may be possible to split your payment into up to 6 installments, subject to:
The options shown at checkout for your card.
The terms and approval of your credit card issuer. AuraBond does not add extra interest on top of the installment amount on our side. However, your bank or card issuer may apply their own fees or conditions according to your card agreement.
If installments are available for your order, the number of installments and the total amount per installment will be displayed before you confirm payment.
Last updated: January 25, 2026
AuraClub – Loyalty Program Terms & Conditions
1) About AuraClub
AuraClub is the customer loyalty program of AuraBond, hereinafter: the “Program”.
AuraClub members earn XP from eligible purchases, move up through membership tiers, and unlock tier-based benefits, including coupons, shipping benefits, birthday gifts, AuraCash, extended exchanges, and additional benefits, all subject to these Terms.
AuraCash is AuraBond’s loyalty store credit / internal credit for use on the AuraBond website, as detailed in these Terms.
2) Eligibility, Registration and Participation
The Program is intended for users aged 18 and above.
Eligibility to receive AuraClub benefits requires that the customer:
Is subscribed to receive email marketing from AuraBond - Email subscribed.
Is identified in AuraBond’s systems as having an active membership tier - Tier.
The customer’s membership tier may be managed in AuraBond’s systems through XP, customer tags, customer segments, metafields, or any other system marker used to manage AuraClub.
The official AuraClub sign-up form on the website is the official way to join the Program. However, signing up through the official form is not an exclusive requirement for receiving all AuraClub benefits, as long as the customer meets the eligibility requirements of being Email subscribed and having a Tier identified in AuraBond’s systems.
The Starter welcome coupon of ₪30 off orders of ₪150 or more is available only to customers who sign up through the official AuraClub sign-up form, confirm email subscription, and meet the benefit’s eligibility terms.
To receive coupons, tier updates, birthday gifts, AuraClub messages, and benefits sent by email, the customer must be subscribed to receive emails from AuraBond using the email address identified in AuraBond’s systems.
To view or redeem certain account-based benefits, including AuraCash / Store Credit, the customer will be required to log in to their customer account using the same email address where the benefit was earned.
SMS subscription is not required in order to participate in AuraClub. Customers who choose to subscribe to SMS messages may receive updates, offers, or additional benefits through that channel, subject to their explicit consent and applicable law.
If there is any issue with registration, customer identification, benefits, data synchronization, coupons, or AuraCash redemption, the customer may contact AuraBond customer support.
3) XP and Membership Tiers
3.1 | What is XP?
XP is the customer’s progress score within AuraClub.
AuraClub members earn 1 XP for every ₪1 spent on eligible purchases on the AuraBond website.
XP is used to determine the customer’s membership tier and cannot be converted into cash, credit, coupons, or AuraCash.
XP is calculated based on the amount actually paid for eligible products after discounts and coupons, excluding shipping fees, taxes, fees, adjustments, refunds, or canceled amounts.
If taxes are displayed or calculated separately in the system, they will not be included in the XP calculation.
For amounts that are not whole numbers, XP will be calculated according to AuraBond’s system calculation method.
3.2 | Cancellations, Returns, Refunds and XP Adjustments
In the event of an order cancellation, full or partial return, refund, order change, payment failure, system error, or misuse, AuraBond may cancel, reduce, or adjust the XP earned from that purchase.
If a partial return is made, the XP will be adjusted according to the final purchase amount remaining after the return or refund.
3.3 | Tier Thresholds
AuraClub has 5 membership tiers:
TierXP ThresholdStarter0 XPAthlete250 XPPro750 XPElite1,500 XPAura3,000 XP
Tier upgrades occur automatically when the customer’s XP reaches the next tier threshold, subject to correct system data.
3.4 | No Tier Downgrade Due to Inactivity
AuraBond does not downgrade tiers or disable benefits due to inactivity alone.
XP earned by the customer remains in the customer profile, and the customer’s tier will not be lowered solely because the customer has not made a purchase for a certain period of time.
However, AuraBond may update, reduce, or cancel XP, benefits, coupons, or AuraCash in cases of returns, cancellations, refunds, order adjustments, system errors, misuse, or any action that affects the eligible purchase amount.
4) Tier-Based Shipping Benefits
AuraBond may offer free pickup-point delivery as a standard option on the website, according to the shipping policy available on the website.
In addition, AuraClub provides a tier-based free home delivery benefit, subject to eligibility and these Terms.
The regular cost of home delivery is ₪25, unless the customer is eligible for free home delivery under the website terms or their AuraClub tier.
4.1 | Free Home Delivery Thresholds
Customer Type / TierFree Home Delivery FromRegular customer who is not an AuraClub member₪399Starter₪349Athlete₪299Pro₪249Elite₪199Aura₪99
To receive free home delivery according to the customer’s AuraClub tier, the customer must meet the Program eligibility requirements at checkout, including being Email subscribed and having a Tier identified in AuraBond’s systems.
The tier-based shipping benefit is provided through an automatic shipping discount based on the customer’s tier or customer segment.
If there is a synchronization issue between the email address, email subscription status, tier, tag, segment, or metafield of the customer, the shipping benefit may not appear at checkout.
5) Welcome and Level-Up Coupons
Each AuraClub tier includes a one-time reward coupon, subject to these Terms.
TierCouponStarter₪30 off orders of ₪150 or moreAthlete10% offPro15% offElite20% offAura25% off
Welcome and level-up coupons are one-time benefits per customer and per tier.
Every coupon code sent as part of AuraClub is valid for 30 days from the date it is sent, unless stated otherwise.
A customer who has received a coupon for a specific tier will not automatically be eligible to receive the same coupon again for that tier, unless AuraBond decides otherwise.
The Starter welcome coupon of ₪30 is issued only after signing up through the official AuraClub sign-up form, confirming email subscription, and meeting the benefit’s eligibility terms.
5.1 | Minimum Order Value for Percentage Coupons
Percentage coupons are subject to a minimum order value based on the discount amount:
Coupon ValueMinimum Order Value10%₪10015%₪15020%₪20025%₪25030%₪300
This minimum order rule applies to level-up coupons, birthday coupons, and other percentage-based benefits, unless stated otherwise.
For example: a 25% off coupon requires a minimum order value of ₪250.
6) Discount Combinations and Coupon Rules
AuraClub discounts are subject to AuraBond’s discount rules and Shopify’s discount combination rules.
As a general rule, AuraClub coupons of the Order Discount or Product Discount type, including welcome coupons, level-up coupons, and birthday coupons, may be combined only with shipping discounts / Shipping Discounts.
AuraClub coupons of the Order Discount or Product Discount type cannot be combined with additional Order Discount or Product Discount codes, unless AuraBond states otherwise.
Shipping coupons and shipping benefits of the Shipping Discount type, including tier-based free home delivery, may be combined with Order Discount or Product Discount coupons, according to checkout settings, customer eligibility, and the active discount combination rules on the website.
The tier-based AuraClub shipping benefit is provided through an automatic shipping discount based on the customer’s tier or customer segment, and therefore may appear automatically at checkout when the customer meets the eligibility requirements.
For example:
A Pro tier customer may use a 15% level-up coupon and, at the same time, receive free home delivery if the order amount meets the Pro free shipping threshold.
If several discounts or benefits are not eligible to be combined, the checkout may apply the eligible discount or discount combination according to Shopify rules and AuraBond’s settings at that time.
AuraBond may update its discount combination rules from time to time, including which coupons can be combined with shipping benefits, which coupons cannot be combined with other discounts, and which benefits will be applied automatically at checkout.
7) Birthday Gift
AuraClub members may be eligible for a birthday gift according to their membership tier.
The birthday gift is sent as a coupon code by email, subject to the customer:
Providing their date of birth through a registration form, AuraClub form, or any other method approved by AuraBond.
Being subscribed to receive emails.
Being identified in AuraBond’s systems as having an active Tier.
If the customer did not provide a date of birth, or if there is an issue with the customer details, the customer may contact customer support.
The birthday coupon is valid for 30 days from the date it is sent.
7.1 | Birthday Gifts by Tier
TierBirthday GiftStarter10% offAthlete15% offPro20% offElite25% offAura30% off
Birthday coupons are subject to the minimum order value based on the coupon value, as detailed in Section 5.
For example: a 30% birthday coupon requires a minimum order value of ₪300.
8) AuraCash – Loyalty Store Credit
AuraCash is AuraBond’s loyalty credit, earned by eligible customers according to their AuraClub tier.
AuraCash is not cashback to a bank account and is not cash. AuraCash is Store Credit / internal credit for use on the AuraBond website only.
AuraCash is managed in the customer account and can be redeemed for purchases on the AuraBond website, according to the redemption options available at checkout.
To view or redeem AuraCash, the customer will be required to log in to the customer account using the email address where the AuraCash was earned.
8.1 | Eligibility to Earn AuraCash
AuraCash earning is available only for the following tiers:
TierAuraCash Earned on Eligible PurchasesAthlete2%Pro3%Elite4%Aura5%
The Starter tier does not earn AuraCash, unless AuraBond decides otherwise as part of a special promotion or benefit.
8.2 | How AuraCash is Calculated
AuraCash is calculated based on the amount actually paid for eligible products in an eligible order, after discounts and coupons, excluding:
Shipping fees
Taxes, to the extent they are displayed or calculated separately in the system
Fees
Canceled amounts
Returns
Refunds
Price adjustments
Purchases or items that AuraBond decides are not eligible
For example:
A Pro tier customer makes an eligible product purchase of ₪300 after discounts, excluding shipping.
The customer will earn AuraCash at a rate of 3%, meaning ₪9 AuraCash.
8.3 | When AuraCash is Added to the Account
AuraCash may be added to the customer’s account immediately or shortly after the order is placed, depending on system capabilities and order validity.
AuraBond may delay, cancel, reduce, or adjust AuraCash in cases of suspected error, misuse, order cancellation, return, refund, payment failure, or order change.
8.4 | Cancellations, Returns and Refunds
In the event of an order cancellation, full or partial return, refund, payment failure, or order change, AuraCash earned from that order will be canceled, reduced, or adjusted accordingly.
If the customer has already used AuraCash that was earned from an order that was later canceled or returned, AuraBond may deduct the amount from future AuraCash balance, update the account balance, cancel future AuraCash, or perform another adjustment in accordance with the website policy and applicable law.
8.5 | AuraCash Expiration
AuraCash does not expire and will remain available in the customer’s account without a time limit, as long as the account is active and subject to these Terms.
AuraBond may update, reduce, or cancel AuraCash balance in cases of returns, cancellations, refunds, system errors, misuse, an account opened improperly, duplicate accounts, or any action intended to exploit the Program in bad faith.
8.6 | Redeeming AuraCash
AuraCash can be redeemed on the AuraBond website only.
AuraCash is not a coupon code, but loyalty credit / Store Credit. As a general rule, AuraCash can be used together with coupons, discounts, and other benefits, subject to checkout options, Shopify rules, system limitations, and AuraBond’s settings at that time.
AuraCash cannot be transferred to another customer, sold, converted into cash, or redeemed outside the AuraBond website.
To redeem AuraCash, the customer must be logged in to the customer account where the AuraCash balance exists.
9) Extended Exchanges by Tier
AuraClub provides members with extended exchange windows only, such as size or color exchanges, according to membership tier.
Extended exchanges do not extend the legal cancellation or return period and do not create an additional right to a monetary refund beyond AuraBond’s website policy and applicable law.
9.1 | Exchange Windows by Tier
TierExchange WindowStarter14 daysAthlete14 daysPro21 daysElite28 daysAura35 days
All exchanges are subject to AuraBond’s Returns and Exchanges Policy.
Items must be new, unused, in original condition, with tags, labels, and packaging as received, and subject to any additional condition stated in the Returns and Exchanges Policy on the website.
10) Misuse and Program Abuse
AuraBond may revoke benefits, cancel coupons, reduce XP, reduce AuraCash, restrict participation in the Program, or block the use of benefits in cases of misuse or suspected misuse.
Misuse includes, among other things:
Opening multiple accounts to receive additional benefits.
Using multiple email addresses to bypass limitations.
Selling, transferring, or trading coupons, AuraCash, or benefits.
Manipulating orders, cancellations, or returns in order to earn XP or AuraCash.
Attempting to redeem benefits contrary to the Program terms.
Using false or incomplete information.
Any action intended to exploit the Program in bad faith.
In cases of misuse, AuraBond may cancel benefits already granted, update XP or AuraCash balances, restrict a customer account, or prevent future participation in the Program, subject to applicable law.
11) Changes to AuraClub
AuraBond may update, change, suspend, or terminate AuraClub, in whole or in part, including tiers, XP thresholds, benefits, coupons, AuraCash, earning rules, redemption rules, shipping terms, eligibility terms, and any other Program rule.
Changes may be made for business, technical, operational, legal, or system-related reasons.
Material updates will be published on the website with a new “Last updated” date.
12) Contact
For questions about AuraClub, please contact customer support:
Service hours: Sunday–Thursday, 09:00–18:00, Israel time.
13) Relationship to Website Policies and Legal Rights
These AuraClub Terms supplement AuraBond’s Terms of Use, Shipping and Delivery Policy, Returns and Exchanges Policy, Cancellation Policy, Privacy Policy, and Cookies Policy.
In the event of a conflict between these AuraClub Terms and mandatory provisions of applicable law, the applicable law will prevail.
Nothing in these Terms limits mandatory consumer rights under applicable Israeli law.
Last updated: January 25, 2026
AuraBond – Returns & Exchanges Policy
At AuraBond, we want you to feel confident shopping with us and to be fully satisfied with your purchase.
1) Shipping & Delivery (Summary)
Delivery within Israel is offered as follows (as displayed at checkout):
Pickup point delivery: Free of charge.
Home delivery: ₪25 for orders below ₪399.
Free home delivery applies to orders of ₪399 and above.
Estimated delivery time: 7–12 business days, from the date your order is processed and handed to the courier.
In some cases (remote areas, high-demand periods, or specific products), delivery times may be longer. Any such exceptions will be mentioned on the relevant product page or at checkout.
This section is a practical summary only. In any case of conflict with our full terms or the law, the provisions of the law and our full policies will prevail.
2) Order Cancellations & Refunds (Summary)
You may cancel an online purchase (distance sale) within 14 days of receiving the product, in accordance with the Israeli Consumer Protection Law and our full Cancellation Policy.
Eligible customers who are senior citizens (65+), new immigrants, or individuals with disabilities may be entitled to an extended cancellation period of up to 4 months, subject to the legal conditions and upon providing proper documentation.
Refunds are issued to the original payment method (via our payment processor, PayPlus) and are generally processed within up to 14 days, subject to receiving the returned goods where required by law.
For full details about cancellation rights and fees, please refer to our separate Cancellation Policy.
3) Returns & Exchanges (Remorse / Change of Mind)
You may request a return or exchange due to change of mind under the following conditions:
The request is made within 14 days of receiving the item.
The item is unworn, unused, in original condition, with all tags and labels attached.
Preferably, the item should be returned in its original packaging.
Exchanges:
You may exchange an item for a different size or color (where available) within the same 14-day period.
Exchanges are subject to stock availability. If the desired item is not available, we may offer an alternative or a refund in accordance with our policies and the law.
Return shipping costs (remorse-based):
In change-of-mind cases, the customer is responsible for the return shipping cost, unless the law states otherwise.
If we provide a prepaid return label or arrange a pickup, the cost (typically equivalent to our standard delivery fee of ₪25) may be deducted from your refund or charged separately.
4) Defective, Incorrect, or Missing Items
If there is an issue with your order, such as: A defective item An incorrect item (wrong product, size, or color) Missing items in the shipment
Please notify us as soon as reasonably possible after delivery and include: Your order number Clear photos of the packaging and the item(s), where relevant A short description of the problem
In these cases: We will verify the issue and, if confirmed, provide either a replacement, exchange, or a refund at no additional cost to you, in accordance with applicable law.
When the problem is due to a defect / incorrect item / missing item, we cover the return shipping cost or provide another suitable solution.
5) Items Not Eligible for Return
Unless otherwise required by law, the following items are generally not eligible for return or exchange:
Products that have been used, worn, washed, or are not in their original condition.
Products that were damaged under the customer’s responsibility after delivery.
Underwear, swimwear, and socks – due to hygiene reasons, unless unused with the original hygiene seal and packaging 100% intact and as allowed by law.
Custom-made or personalized products, where production was based on a specific personal request (except where the law mandates otherwise, e.g., defect or non-conformity).
Sale or promotion items, if clearly stated on the product page that they are non-returnable or final sale.
6) Return & Exchange Process
To request a return or exchange, please follow these steps:
Contact us at: support@aurabond.co.il Include your order number and a brief explanation of the reason for the return/exchange.
After reviewing your request, we will send you: Confirmation of eligibility, and The return address and instructions (and, if applicable, a prepaid return label or pickup details).
Once the returned item is received and inspected, we will: Send the replacement item (for approved exchanges), or Issue a refund to your original payment method (for approved returns), in accordance with our Cancellation Policy and applicable law.
7) Questions & Support
We’re here to help with any return or exchange request: support@aurabond.co.il 🕘 Sun–Thu, 9:00–18:00 (Israel time)
If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.
Last updated: September 1, 2025
AuraBond – Accessibility Statement
AuraBond (“we”, “our”, “the Company”) is committed to making our website and online store accessible to all users, including people with disabilities. We work to align our site with the requirements of the Israeli Equal Rights for Persons with Disabilities Law and the Accessibility of Service Regulations (2013), and with Israeli Standard IS 5568 (based on WCAG 2.0 Level AA), as applicable.
Service area: Orders are accepted and delivered in Israel only.
1) Accessibility Standards & Approach –
We aim for our website (aurabond.co.il) to meet, as far as reasonably possible:
Israeli Standard IS 5568 – based on the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.
The Equal Rights for Persons with Disabilities Law, 1998 and the Accessibility of Service Regulations, 2013, as applicable to online services. Accessibility is implemented both through our site’s structure and through an accessibility toolbar (SenseApps) that appears as an icon on every page.
2) Main Accessibility Measures on the Site –
Among other things, we implement the following measures:
Use of structured headings (H1–H3) and semantic HTML to assist screen readers.
Alternative text (alt) for images where they are not purely decorative.
Keyboard navigation support for menus, links, and buttons, including visible focus indicators.
Forms, checkout and interactive elements labeled to improve compatibility with screen readers.
Responsive design suitable for viewing on desktop, tablet and mobile.
“Skip to content” options at the top of the page to allow users to bypass repetitive navigation.
3) Accessibility Toolbar (SenseApps) –
An accessibility icon appears on all pages of the site. Clicking or activating this icon opens an accessibility toolbar, powered by SenseApps, which allows users to adapt the site interface to their personal needs.The toolbar typically includes, among others, the following options:
Contrast – change color contrast modes (for example, higher contrast for better readability).
Font size – increase or decrease the size of the text.
Readable font – switch to a clearer, more legible font where supported.
Highlight links – visually emphasize links on the page.
Cursor – enlarge the mouse pointer to make navigation easier.
Pause animations – stop animations, motion and certain video/visual effects where possible.
Reset accessibility – revert the site to its default display settings. In addition, the tool supports keyboard navigation and is designed to assist users with visual, motor and cognitive limitations.
4) Supported Browsers & Assistive Technologies –
For the best accessible experience, we recommend:
Using up-to-date versions of common browsers such as Chrome, Edge or Firefox.
Using modern screen readers and assistive technologies such as NVDA, JAWS or VoiceOver, according to the user’s preference. We continuously test and adjust the site to improve compatibility with these tools, within technical and operational constraints.
5) Ongoing Improvements & Limitations –
We regularly review and update content, design and code to improve accessibility. Despite our efforts, some parts of the site may not yet be fully accessible, for example:
Older content or legacy pages that have not yet been fully updated to current standards.
Third-party components (such as embedded content or external services) that are not under our full control. We are committed to addressing any accessibility issues brought to our attention, subject to technical feasibility and reasonable resources.
6) Contact & Accessibility Coordinator –
If you encountered difficulty using the site, noticed an accessibility problem, or have suggestions for improvement, we encourage you to contact us:
You may also use the accessibility icon on the site to report an accessibility issue, where available.
We will review every request or complaint, and where possible, we will work to remedy the issue and respond within a reasonable time frame as required by law.
7) Legal Framework & Enforcement –
This Accessibility Statement is based on the provisions of:
The Equal Rights for Persons with Disabilities Law, 5758–1998.
The Accessibility of Service Regulations, 5773–2013.
Israeli Standard IS 5568 (WCAG-based) to the extent applicable to our services. In any case of discrepancy between this statement and the applicable law or regulations, the provisions of the law will prevail.
8) Questions & Contact for Accessibility
If you have any questions about this Accessibility Statement, encountered an accessibility issue, or need assistance when using the website, you are welcome to contact us:
We will make every effort to assist you and address accessibility issues promptly, in accordance with the applicable regulations.
Last updated: January 25, 2026
AuraBond – Cancellation Policy
Aligned with the Israeli Consumer Protection Law & Cancellation Regulations
1) Right to Cancel (Distance Sales / Online Orders)
You may cancel a distance sale (online order) within 14 days from the later of: (a) the date of the transaction, (b) the date you received the goods, or (c) the date you received the contract summary / disclosure (“Full Disclosure”) document,
whichever is later, subject to the conditions in the law.
To cancel, please send a clear written notice via one of the following:
For cancellations due to a change of mind (remorse), we may charge a cancellation fee of up to 5% of the total transaction amount (including delivery fees, where applicable) or ₪100 – whichever is lower, in accordance with Israeli law.
The cancellation fee is the only fee that will be charged for a lawful remorse-based cancellation, and it will not exceed the cap above.
No cancellation fee will be charged where the cancellation is due to a defective product, non-conformity, delay in delivery, or misleading information.
3) Refund Timeline & Method
Refunds are issued to the original payment method used for the purchase, via our payment processor (PayPlus), within 14 days of receiving your cancellation notice, in accordance with applicable law and subject to the return of the goods (or proof of return shipment) where required by law.
We cannot refund to a different card or payment method than the one used in the original order.
Shipping charges:
Pickup point delivery: free of charge.
Home delivery: ₪25.
Free home delivery applies to orders of ₪399 or more (as displayed at checkout).
Refund of outbound delivery fees (shipping you paid at checkout):
If you cancel/return the entire order in accordance with the law, any outbound delivery fee actually paid by you at checkout (if any) will be refunded, in accordance with the law.
If only part of the order is returned, the outbound delivery fee (if any) is generally not refunded, in accordance with the law.
You may return the items using your own shipping method (post / courier) at your own expense.
If we provide a pre-arranged return label or courier pickup, the cost may be deducted from your refund or charged separately (the cost will be communicated to you in advance).
If the cancellation is due to a defect / non-conformity / delay / misleading transaction, we cover the return cost, as required by law.
4) Product Condition for Returns
Unless the law states otherwise, items must be returned in the following condition:
Unused, clean, and undamaged
With original tags and labels attached
Preferably in the original packaging
Hygiene-sensitive products:
For hygiene reasons, underwear, swimwear and socks can be returned only if they are unused and the original hygiene seal / inner packaging is fully intact.
Custom-made / personalized items:
Custom-made or personalized items (where production is based on a unique request) are generally non-cancellable, except where cancellation is required under applicable law (e.g., defect, non-conformity, etc.).
5) Extended Right to Cancel (Eligible Populations)
Under the Israeli Consumer Protection Law, the following customers may be entitled to an extended cancellation period of up to 4 months, provided that a conversation / interaction with a company representative took place during the transaction (by phone, chat, etc.):
Senior citizens (aged 65+)
Persons with disabilities
New immigrants
In such cases, the 4-month period is counted from the date of receiving the product, the contract summary, or the transaction details – according to the law.
We may request supporting documentation (e.g., disability certificate, immigration certificate, or ID for age verification).
6) Ongoing Services / Subscriptions
At this time, AuraBond does not offer ongoing subscription services that involve recurring charges.
If we introduce subscription-based services in the future, the specific cancellation terms (including how to cancel, notice periods, and any applicable fees) will be clearly presented in the relevant offer and updated in this policy.
7) Processing Returns, Exchanges & Communication
Once your returned item is received and inspected, we will send you a confirmation (usually by email) that we received the return and update you whether the refund or exchange has been approved.
If an exchange is requested and available (e.g., size exchange), we will coordinate shipping and any price differences with you individually.
For any questions about cancellation, returns, or exchanges, please contact us using the methods listed at the beginning of this policy.
8) Priority of Law
This policy is based on the Israeli Consumer Protection Law and the applicable cancellation regulations.
In case of any conflict or inconsistency between this policy and applicable law, the provisions of the law will prevail.
If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.
Last updated: January 25, 2026
AuraBond – Shipping & Delivery Policy
At AuraBond, we aim to deliver your order quickly, safely, and with full transparency about costs and timelines.
1) Shipping Methods & Fees (Israel Only)
We currently ship within Israel only.
Pickup Point Delivery: Free of charge.
Home Delivery – Standard: ₪25 for orders below ₪399 Free home delivery for orders of ₪399 and above
Express Delivery (if available) When express delivery is enabled, the available options, prices and estimated delivery times will be clearly displayed at checkout.
If you do not see an express option at checkout, only the standard options above are available for your address.
All prices on the website are displayed in ILS (₪). AuraBond operates as an exempt dealer (Osek Patur), meaning prices do not include VAT and no VAT is charged on purchases.
2) Delivery Times & Order Processing
Estimated delivery time for standard home delivery is 7–12 business days from the time your order is processed and handed over to the courier.
“Business days” do not include Fridays, Saturdays, public holidays, or holiday eves in Israel.
During peak seasons, sales events, or in remote areas, delivery may take slightly longer.
Order processing:
Orders that are fully approved and paid are usually processed within 1–2 business days.
Once your order has been shipped, you will receive a shipping confirmation email, and where available – tracking details for your shipment.
3) How Delivery Works
Orders are fulfilled by our authorized fulfillment partners and delivered in Israel by a local courier / last-mile delivery service.
Depending on the carrier’s policy and your location, delivery may be: Directly to your home address, or To a nearby pickup point / collection point, from which you will be able to collect the parcel within the carrier’s time limits. Any special delivery terms (for example: pickup only, building access limitations, or areas with limited service) will be communicated by the courier where relevant.
4) Split Shipments
To get your items to you as quickly as possible:
Products from the same order may be shipped in separate parcels, at no additional cost to you.
Each parcel may have its own tracking number (where tracking is available).
You will be charged for shipping only as displayed at checkout (which may be free), regardless of the number of parcels shipped for that order.
5) Delivery Address & Failed Deliveries
Please make sure that:
The delivery address you provide at checkout is complete and accurate (including apartment number, entrance, floor, and any relevant access details).
Your name and phone number are correct so the courier can contact you if needed.
If a delivery fails due to:
Incorrect or incomplete address,
Repeated failed delivery attempts, or
The parcel not being collected from a pickup point within the time set by the carrier,
then:
The order may be returned to our warehouse / partner.
In such cases, we may charge re-delivery fees or deduct shipping and handling costs from any refund, in accordance with our Returns & Exchanges Policy and applicable law.
5.1 Damaged, Defective, Incorrect or Missing Items (During Delivery)
If your parcel arrives damaged, if an item is missing, or if you received an incorrect item, please contact us as soon as reasonably possible after delivery and include your order number and clear photos (where applicable).
Where the issue is confirmed, we will offer an appropriate remedy such as a replacement, exchange and/or refund, in accordance with applicable law and our Returns & Exchanges Policy.
6) Shipping Limitations & Exceptions
Some areas in Israel may have limited service or longer delivery times (for example, remote locations or security-restricted areas).
If delivery cannot be completed to your address, we will contact you to offer an alternative solution (such as delivery to a pickup point or order cancellation with a refund).
Any specific exceptions or special conditions for certain products (e.g. pre-orders or items with longer production times) will be stated on the product page and/or during checkout.
7) Questions & Support
We’re here to help with any shipping or delivery question: support@aurabond.co.il 🕘 Sun–Thu, 9:00–18:00 (Israel Time)
If you are unsure about delivery times or shipping options to your area, feel free to contact us before placing your order.
Last updated: November 16, 2025
AuraBond – Privacy & Cookies Policy
AuraBond (“Company”, “we”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy & Cookies Policy explains what information we collect, how we use it, how we use cookies and similar technologies, and the rights available to you under:
The Israeli Protection of Privacy Law, 1981
The Privacy Protection Regulations (Data Security), 2017
Amendment 13 (2025) to the Protection of Privacy Law
Legal owner: Asaf Bublil • Reg. no.: 212377055 Registered address: Beer Sheva, Israel Contact: support@aurabond.co.il Hours: Sun–Thu, 09:00–18:00 (Israel Time) Service area: Orders are accepted and delivered in Israel only
1) Information We Collect
We may collect and process the following categories of personal data:
Order and payment details – products purchased, transaction details, invoices, and order history.
Account information – login credentials and settings, if you choose to create an account on our site.
Newsletter & marketing – your email address and marketing preferences when you sign up for our newsletter or agree to receive updates.
Technical data – IP address, device information, operating system, browser type, pages viewed, and interactions with our site. This data is often collected via cookies, pixels, and analytics tools (see section 3).
We do not knowingly collect data from children under the age of 18. If you believe a child under 18 has provided us with personal data, please contact us and we will take steps to delete such information where appropriate.
2) Purposes of Processing
We process your personal data for the following purposes:
To process and deliver your orders, including payment processing, shipping, and customer support.
To manage your account, if you choose to create one.
To handle customer service requests, returns, exchanges, and cancellation requests.
To send you newsletters and promotional content, where you have given your consent.
To improve site performance, security, and user experience, including troubleshooting, analytics, and optimization.
To comply with legal obligations, such as record-keeping, tax, and consumer protection laws.
To personalize advertising and marketing, including remarketing and campaign measurement through cookies and third-party platforms (see section 3).
3) Cookies & Similar Technologies
Cookies, pixels, and similar technologies are small text files or code pieces stored on your browser or device. They allow websites to:
Function correctly
Remember preferences
Improve performance
Deliver personalized content and ads
We use the following categories of cookies:
Strictly Necessary Cookies
Required for the site to function properly, such as: Keeping items in your shopping cart Enabling secure login and checkout Maintaining session security
Performance & Analytics Cookies
Help us understand how visitors use our site (for example, which pages are visited and how long users stay), so we can improve navigation, speed, and usability.
Functional Cookies
Remember your preferences (such as language or region) and provide enhanced, more personalized features.
Advertising & Marketing Cookies
Used to deliver tailored advertising, measure campaign performance, and enable remarketing on platforms such as Google, Meta (Facebook/Instagram), and TikTok. Some of these cookies are set directly by us (first-party cookies), and others are set by third parties (third-party cookies).
4) Legal Basis for Processing
Depending on the context, we rely on one or more of the following legal bases:
Contractual necessity – processing necessary to fulfil your purchases, deliver orders, and provide customer support.
Legal obligations – processing required to comply with laws (e.g., tax, bookkeeping, consumer protection).
Consent – for newsletters, marketing communications, and non-essential cookies (analytics, advertising, and some functional cookies).
Legitimate interests – improving our services, preventing fraud and abuse, and protecting the security and integrity of our site, provided these interests do not override your fundamental rights and freedoms.
5) Data Sharing & Third Parties
We do not sell your personal data.We may share personal data with:
Service providers Payment processors and gateways (e.g., credit card processing via our provider) Courier and delivery services IT and hosting providers Customer support and ticketing tools
Marketing & analytics partners
Google Analytics – website usage analytics Meta (Facebook/Instagram) – advertising, remarketing, and campaign measurement TikTok – conversion tracking and campaign performance These third parties process data according to their own privacy and cookie policies and act either as independent controllers or as processors under our instructions, depending on the service.
International data transfers:
Where personal data is transferred outside Israel (for example, through analytics or cloud hosting), we take steps to ensure compliance with applicable legal requirements, including:
Ensuring that the destination country provides an adequate level of protection, and/or
Using contractual safeguards (such as data protection agreements) with the data recipient.
6) Data Security
We apply organizational and technical measures in line with Israeli privacy and data security laws, including:
SSL encryption of our website and transactions.
Restricted access to personal data, granted only to employees and service providers who need it for their duties and are bound by confidentiality obligations.
Regular monitoring and backups to help protect against data loss, unauthorized access, and other security incidents. Despite these measures, no system is completely immune to risks. We cannot guarantee absolute security, but we are committed to reacting promptly and appropriately to any suspected data incident.
7) Data Retention
We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law:
Orders and invoices – kept for at least 7 years or longer where required for legal and tax purposes.
Account data – kept while your account remains active. If you close your account, we may still retain limited information as required by law.
Marketing and newsletter data – kept until you unsubscribe or withdraw your consent, or for a period necessary to demonstrate compliance.
Cookies data – retained according to the type and duration of the cookie (see section 8).
8) Cookie Duration & Cookie Table
Typical retention periods for cookies:
Session cookies – deleted when you close your browser.
Functional cookies – usually up to 12 months.
Analytics cookies – typically between 1–24 months, depending on the provider.
Advertising cookies – typically between 1–13 months, depending on the provider and campaign. We may maintain a Cookie Table that lists, for each cookie:
Name and provider
Purpose
Duration
Whether it is first-party or third-party
Where available, this table will be accessible via our cookie banner or a dedicated link on our site.
9) Managing Your Cookie Preferences
When you first visit our website, you will see a cookie banner. You can:
Accept all cookies
Reject all non-essential cookies
You can change your preferences at any time by:
Clicking the “Manage Cookies” link in the footer (if available), and/or
Adjusting your browser settings to block or delete cookies.
Please note:
Strictly necessary cookies cannot be disabled, as they are essential for the site to function (e.g., checkout, cart, basic security).
If you choose to reject or disable certain cookies, some features of the site may not work as intended, and personalization may be limited.
10) Your Rights
Under Israeli law (and subject to conditions and exceptions), you have the following rights:
Right of access – request information on whether we hold personal data about you and, if so, receive a copy.
Right to correction – ask us to update or correct inaccurate or incomplete information.
Right to deletion (“right to be forgotten”) – request deletion of your personal data, subject to legal retention requirements (for example, we may be required to keep invoices and transaction records).
Right to objection / withdrawal of consent – Object to certain processing activities based on legitimate interests, and Withdraw your consent to marketing or non-essential cookies at any time.
Right to data portability – where applicable, request a copy of the data you provided to us in a structured, commonly used format.
We may ask for reasonable information or identification documents to verify your identity before responding.
11) Newsletter & Marketing Communications
If you choose to sign up for our newsletter or agree to receive marketing communications:
We will send you updates about new products, promotions, and special offers.
You can unsubscribe at any time by: Clicking the “unsubscribe” link included in each marketing email, or Contacting us directly at support@aurabond.co.il and asking to be removed. We may use third-party tools to manage our mailing lists and campaigns. These providers are required to process your data in compliance with applicable privacy laws and our instructions.
12) Changes to This Policy
We may update this Privacy & Cookies Policy from time to time due to:
Legal or regulatory changes
Technological developments
Changes in our business or services When we make changes, we will publish the updated version on this page with an updated “Last updated” date. Where legally required or where changes are significant, we may also provide additional notice (for example, via email or a banner on the site).
13) Governing Law & Jurisdiction
This Privacy & Cookies Policy is governed by the laws of the State of Israel. Any dispute arising out of or in connection with this policy will be subject to the exclusive jurisdiction of the competent courts in Tel Aviv–Yafo, Israel.
14) Questions & Contact
If you have any questions about this Privacy & Cookies Policy, the way we handle your personal data, or your privacy rights, you are welcome to contact us:
Service area: Orders are accepted and delivered in Israel only.
2) Scope of These Terms
These Terms & Conditions (“Terms”) govern:
Your use of the website aurabond.co.il, and
Any purchases you make through the site. By accessing the site, browsing, or placing an order, you confirm that you have read, understood, and agree to:
These Terms & Conditions
Our Shipping & Delivery Policy
Our Returns & Exchanges Policy
Our Cancellation Policy
Our Privacy & Cookies Policy
If you do not agree, please do not use the site or place an order.
2.1 Eligibility / Age Requirement
You must be at least 18 years old to place an order on the Site.
If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian, and any purchase must be made under the name and payment method of such parent/legal guardian.
By placing an order, you confirm that you meet the eligibility requirements above.
This clause is intended to reflect the rules of legal capacity and guardianship applicable in Israel and does not limit any mandatory rights under law.
3) Prices, Currency & VAT Status
All prices on the site are displayed in New Israeli Shekels (ILS / ₪).
Prices shown at checkout are final, and include all applicable charges known to us at the time (excluding any additional fees explicitly stated or required by law).
AuraBond currently operates as an exempt dealer (Osek Patur) under Israeli law. This means: We do not charge VAT on purchases, and We issue a receipt (קבלה) and not a full tax invoice, unless and until our tax status changes. Any additional charges (e.g., shipping fees) are displayed clearly at checkout before you complete payment, so that the total shown is the final price payable at that time.
If our tax or business status changes in the future, we will update our documentation and policies accordingly.
Orders fulfilled by third-party suppliers or international warehouses may be subject to customs duties, import taxes, VAT at the border, clearance fees, or any additional charges imposed by customs authorities or the shipping carrier.
These charges, where applicable, are the sole responsibility of the customer and are not included in the product price or shipping fee displayed on the website.
AuraBond does not cover, refund, or control these charges, and the total amount payable at checkout does not include any customs-related fees that may be charged upon arrival in Israel.
4) Ordering & Acceptance
Placing an order on the site constitutes an offer to purchase the products in your cart.
Order confirmation emails are sent for convenience and do not themselves constitute a binding acceptance in cases of obvious error.
We reserve the right to decline or cancel an order (with a full refund, where payment was already made) in cases including but not limited to: Stock errors or unavailability Obvious pricing or typographical errors Suspected fraud, misuse, or abuse Failure to obtain payment authorization or complete verification
If an order is cancelled after payment, we will refund amounts paid to the original payment method, in accordance with our Cancellation Policy and applicable law.
5) Payment & Receipts
We accept the payment methods shown at checkout (for example: credit/debit cards via our payment provider, and any additional methods we may offer).
Payment is processed securely via our authorized payment processor(s).
Once payment is approved, we issue an electronic receipt to the payer of record, to the email address supplied at checkout.
If and when our status requires issuing a tax invoice, we will issue it in accordance with applicable law and update these Terms.
6) Shipping, Delivery & Risk of Loss
Shipping options, fees, and estimated timeframes are detailed in our Shipping & Delivery Policy.
As a general rule, orders are shipped to the delivery address you provide or to a designated pickup point, in line with the carrier’s procedures.
Risk of loss and title to the products pass to you upon delivery to: Your specified delivery address, or The designated pickup point, once the package is available for collection.
You are responsible for providing accurate delivery details and for collecting parcels on time where pickup is required.
7) Cancellations, Returns & Exchanges – Your Legal Rights
Cancellation rights under Israeli consumer law (distance sales) apply regardless of product issues, and are separate from claims relating to defects or non-conformity.
Your statutory consumer rights under Israeli law apply in addition to any store policy. The following is a high-level summary; full details appear in our Cancellation Policy and Returns & Exchanges Policy.
7.1 Distance / Remote Sales (Online Orders)
You may cancel a distance sale within 14 days from the later of: (a) the date of the transaction, (b) the date you received the product, or (c) the date you received the transaction summary / “Full Disclosure” document, subject to the conditions in the law.
A lawful cancellation may incur a cancellation fee of up to 5% of the total transaction amount (including delivery fees, where applicable) or ₪100 – whichever is lower, where applicable.
Refunds for lawful cancellations are issued to the original payment method within 14 days of your cancellation notice, in accordance with the law and our Cancellation Policy.
7.2 Extended Cancellation (Eligible Populations)
Senior citizens (65+), new immigrants, and persons with disabilities may be entitled to cancel within up to 4 months, provided the transaction involved a conversation or interaction with our representative (including phone or electronic communications).
We may request proof of status (e.g., disability certificate, immigration certificate, or ID for age).
7.3 When the Issue Is Our Fault
If cancellation occurs due to a defect, non-conformity, failure to deliver on time, or other breach on our part: You may be entitled to a full refund, No cancellation fee will be charged, and We may be responsible for return shipping, as detailed in our policies and the law.
7.4 How to Cancel
You may cancel by sending a clear cancellation notice via at least one of the following:
Online cancellation form (link available in the footer, where applicable)
Registered mail to our registered address
The notice should include your name, order number, contact details, and details of the items being cancelled. Providing an ID number is optional but may help with processing, where allowed by law.
7.5 Returns & Exchanges – Store Policy
Unless the law requires otherwise, you may request an exchange (e.g., size or color) or a return for refund within 14 days of receipt, provided: Items are unused, unworn, undamaged, In original condition, with tags and labels attached, And preferably in the original packaging.
Exchanges are subject to stock availability.
For remorse-based returns, return shipping costs may apply to you, unless otherwise stated in our policies or the law.
Where there is a conflict between store policy and statutory rights, statutory rights prevail.
7.6 Items Not Eligible for Return
Unless otherwise required by law, the following are generally not eligible for return or exchange:
Custom-made or personalized goods
Items that can be copied, recorded, or reproduced and whose sealed packaging has been opened
Underwear, swimwear, and similar hygiene-sensitive items (except as permitted by law)
Products significantly used or damaged after delivery
Any additional categories defined by law or clearly stated on the product page as “non-returnable” or “final sale” In any case of conflict between these Terms and our detailed Cancellation Policy or Returns & Exchanges Policy, the policy that is more favorable to the consumer shall apply, subject to the law.
8) Product Information, Colors & Sizing
We make reasonable efforts to ensure that product descriptions, images, and size charts are accurate and up to date.
However, minor variations in color, texture, or appearance may occur due to: Screen settings and display differences Production tolerances and fabric batches
Such minor differences do not necessarily constitute a defect or non-conformity. We recommend checking the size charts on each product page and contacting us if you are unsure about sizing.
9) Promotions, Coupons & Gift Cards
Terms and conditions for promotions and discounts are shown where the promotion is advertised (e.g., on banners or product pages).
Unless otherwise stated: Coupons are for single use, Non-transferable, May be limited to a specific user, account, or minimum order amount, and Cannot be combined with other discounts.
Gift cards or store credits (where available) are: Generally non-refundable and cannot be exchanged for cash, Subject to their own terms and expiry dates, except where law requires otherwise.
10) Defects, Warranty & Remedies
If you receive a defective, incorrect, damaged-in-transit, or missing item, please notify us as soon as reasonably possible after delivery so we can investigate and assist promptly.
This does not limit your statutory rights and remedies under Israeli law, including your right to cancel a distance sale within the applicable timeframes.
We will review the case and, if confirmed, provide a remedy such as: Replacement, Exchange, and/or Refund, in accordance with consumer protection laws and our store policies. Your statutory warranties and remedies under Israeli consumer law remain available to you and are not limited by these Terms.
10.1 Proper Use & Care (Sportswear & Accessories)
Sportswear and accessories (including but not limited to gloves, straps, and training gear) must be used and cared for in accordance with any instructions on the product page, label, or packaging. Normal wear and tear, misuse, neglect, improper washing/care, accidents, unauthorized alterations, or use contrary to instructions do not constitute a defect or non-conformity.
10.2 Limitation of Liability (Fair Use Clause)
To the maximum extent permitted by law, AuraBond shall not be liable for indirect, incidental, special, or consequential damages (including loss of profits, revenue, data, or goodwill) arising out of or relating to the purchase or use of products, or the use of the Site.
10.3 Mandatory Rights, Personal Injury & Prohibited Exclusions
Nothing in these Terms is intended to exclude or limit any mandatory consumer rights or remedies that cannot be excluded under Israeli law, nor to exclude liability for personal injury or death caused by negligence, fraud, willful misconduct, or any liability that cannot be limited by law.
10.4 Liability Cap
To the maximum extent permitted by law, AuraBond’s total liability for any claim related to an order shall not exceed the amount actually paid for the relevant product(s) that gave rise to the claim.
11) Accounts & Acceptable Use
If you create an account on the site:
You are responsible for keeping your login credentials confidential and for all activity under your account.
You agree not to engage in any misuse of the site, including but not limited to: Attempting to breach security or interfere with the site’s operation Introducing malware, viruses, or harmful code Scraping, automated data collection, or excessive request loads beyond normal use Violating any applicable law or third-party rights
We may suspend or terminate access or accounts in case of misuse, suspected fraud, or breach of these Terms.
12) Intellectual Property
All content on the site, including text, images, graphics, logos, trademarks, icons, design elements, and layout, is owned by or licensed to AuraBond and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any part of the site without our prior written permission, except for limited personal and non-commercial use permitted by law.
13) Privacy & Cookies
We process personal data in accordance with:
The Protection of Privacy Law, 1981
The Privacy Protection Regulations (Data Security), 2017
Amendment 13 (effective 14 August 2025)
Our data processing practices, your rights (including access and correction), security measures, international transfers, and cookies usage are detailed in our Privacy & Cookies Policy.
Please review that policy carefully, as it forms an integral part of these Terms.
14) Accessibility
We are committed to promoting accessibility in accordance with:
The Equal Rights for Persons with Disabilities Law, and
The Service Accessibility Adjustments Regulations, 2013, including conformance with IS 5568 (WCAG-based) to the extent applicable.
For details on the accessibility measures we have implemented and how to request assistance or accommodations, please see our Accessibility Statement and the contact channel provided in the footer.
15) Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of the State of Israel.
Jurisdiction shall lie with the competent courts in Israel, as permitted by applicable law.
16) Updates to These Terms
We may revise or update these Terms from time to time - for example, due to:
Changes in the law or regulatory guidance
Changes in our business, services, or technology Any updated version will be posted on this page with an updated “Last updated” date. Where changes are material, we may provide additional notice (for example, via a banner on the site or email, where appropriate).Your continued use of the site after such changes constitutes your acceptance of the updated Terms.
17) Questions & Support
We’re here to help with any return or exchange request: support@aurabond.co.il or click here to open the chat 🕘 Sun–Thu, 9:00–18:00 (Israel time)If you have any questions about whether your order is eligible for a return, exchange, or cancellation, you are welcome to contact us before sending the product back.
המידה לא היתה טובה ופניתי בבקשה להחליף. אמרו לי שאין בעיה וידאגו מיידית למשלוח חדש ללא החזרת המוצר הישן. הופתעתי ממש לטובה משירות הלקוחות לאורך כל הדרך.
