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Shipping & Delivery Policy

Last updated: September 1, 2025

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AuraBond - Shipping & Delivery Policy

At AuraBond, we aim to deliver your order quickly, safely, and with full transparency about costs and timelines.

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Methods & Fees-

Home Delivery (Standard): ₪25 for orders below ₪299. Free for orders from ₪299 and up.
Estimated delivery: 3–8 business days from dispatch (see note below).
Express Delivery (Optional): If enabled at checkout; pricing and estimated time are displayed during checkout.
💡 Business days do not include Fridays, Saturdays, public holidays, or holiday eves in Israel. Remote areas or peak seasons may add extra time.

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Processing & Tracking-

Orders approved by 12:00 (IDT) are usually processed the same business day. Orders placed after this time are processed the next business day.
You will receive a shipping confirmation email with tracking details once your order leaves our facility.

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How Delivery Works-

Standard international shipments arrive in Israel and are handed off to a local last-mile carrier (e.g., Israel Post or a designated courier). Delivery may be directly to your home address or to a nearby pickup point, depending on the carrier’s policy.

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Split Shipments-

Items from the same order may ship separately at no additional cost, so you can receive available products sooner.

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Customs & Taxes-

Orders shipped to Israel may be subject to local VAT or import duties collected upon delivery (DDU/DAP). Any such fees are the customer’s responsibility under local law.

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Questions & Support-

We’re here to help with any return or exchange request:
📧 support@aurabond.co.il
🕘 Sun–Thu, 9:00–18:00 (Israel Time).

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Shipping — all the details

Write the full information here.

Contact us

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Email

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FAQ's

Help & FAQ

Find quick answers by opening a category, then tap a question to reveal its answer.

Delivery is typically 7–12 business days from order confirmation (production + shipping). During peak periods it may take slightly longer.

Use your tracking link. To find our Order Tracking page: scroll to the site footer and tap “Order Tracking”, or open the Help Center and go to “Orders & Shipping”. Tracking updates appear once the carrier scans your parcel.

Contact us ASAP. You’ll find “Contact us” in the site footer, or via the Help Center under “Info & Support”. If production/shipping hasn’t started, we’ll try to update it. Once dispatched, changes depend on the carrier.

Unused items in original condition can typically be returned or exchanged within 14 days. Start via our Return Form — available from the site footer under “Returns & Exchanges”, or in the Help Center under “Orders & Shipping”..

Hygiene-sensitive items and custom-made pieces may be non-returnable unless faulty. See our Return & Refund Policy — located in the site footer under “Legal”, or in the Help Center under “Legal & Privacy”.

Submit a request — go to the site footer (“Returns & Exchanges”) or the Help Center (“Orders & Shipping”).. Once approved and the original is returned, we’ll ship the new size/color or issue a refund per your choice.

Major credit/debit cards, wallet payments, and additional local options at checkout. All payments are processed securely.

Prices at checkout include applicable charges we handle. Any destination-country duties or customs (if relevant) are shown or explained in the Help Center under “Payments & Billing” (Taxes), or via the footer if listed..

Yes—download it from your order confirmation email or request one via our contact form — available in the footer (“Contact us”) or in the Help Center under “Info & Support”..

On each product page via Size Guide — on each product page (look for “Size Guide”), or in the Help Center under “Info & Support”.. We also provide fit notes when available.

For a compressive/sport fit choose the smaller; for a relaxed fit choose the larger. You can also contact us for personal advice — find “Contact us” in the footer or in the Help Center (“Info & Support”)..

Most do; check the product page for any specific fit notes (e.g., “runs small/large”).

Machine wash cold (~30°C), gentle cycle, garment inside out. Avoid fabric softener (reduces breathability).

Do not iron directly on prints/heat seals. If needed, iron inside out on low heat or place a cloth on top.

A slight first-wash shrink is common in cotton. Gentle drying and hang-drying help minimize it.

We collect the minimum necessary for orders, support, and analytics. See our Privacy Policy — see the footer under “Legal” or the Help Center under “Legal & Privacy”. for full details.

Use our Cookie settings — open the Help Center and go to “Privacy & Cookies”, or use the footer link if available. to opt-in/out of categories. You can also adjust your browser preferences.

Submit a privacy request via our contact form (+link) or Privacy & data requests — use “Contact us” (footer) or Help Center → “Legal & Privacy”.. We’ll confirm once it’s complete.

Need help? Email support@aurabond.co.il or call 052-5900044. You can also use the support widget (bottom-right icon).

צריך עזרה? כתבו ל־support@aurabond.co.il או השאירו הודעה 052-5900044. אפשר גם דרך האייקון מצד יימין למטה במסך.

Returns & Exchanges Policy

Last updated: September 1, 2025

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AuraBond - Returns & Exchanges Policy

At AuraBond, we want you to feel confident shopping with us and to be fully satisfied with your purchase.

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Order Cancellations & Refunds-

You may cancel an online purchase within 14 days of receiving the product, in accordance with the Israeli Consumer Protection Law.
The item must be unused, unworn, and returned in its original packaging.
Refunds will be issued to the original payment method within 14 business days after the returned item is received and inspected.
Customers who are senior citizens, new immigrants, or individuals with disabilities may be eligible for an extended cancellation period of up to 4 months, subject to providing proper documentation, as required by law.

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Exchanges-

You may exchange an item for a different size or color within 14 days of receiving it, provided it is unworn, unused, and in original condition.
Exchanges are subject to stock availability.
Return shipping costs for exchanges may apply to the customer, unless the return is due to a defect or our error.

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Defective, Incorrect, or Missing Items-

If you receive a defective, incorrect, or missing item, you must notify us within 48 hours of delivery and provide clear photos of the packaging and the item(s).
In these cases, we will provide a replacement or a full refund at no additional cost to you.

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Items Not Eligible for Return-

Products that have been used or are not in their original packaging.
Products damaged under the customer’s responsibility after delivery.
Underwear and lingerie of any kind (including bras, panties, and socks).
Sale or promotion items - if stated on the product page that they are non-returnable.

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Return & Exchange Process-

Contact us at : support@aurabond.co.il

with your ordr number and reason for return/exchange.
After receiving our confirmation, we will provide the return address and instructions.
Once the returned item is received and inspected, we will either send the replacement item (for exchanges) or issue a refund to your original payment method (for returns).

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Questions & Support-

We’re here to help with any return or exchange request:
📧 support@aurabond.co.il
🕘 Sun–Thu, 9:00–18:00

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Terms & Conditions Policy

Last updated: September 1, 2025

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AuraBond — Terms & Conditions

About Us-

AuraBond (“Company”, “we”, “our”).
Legal owner: [Asaf Bublil] • Reg. no.: [212377055] Registered address: [Beer Sheva, Israel.]
Contact: support@aurabond.co.il Hours: Sun–Thu, 09:00–18:00
Service area: Orders are accepted and delivered in Israel only.

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Scope-

These Terms govern your use of aurabond.co.il and any purchases made through it. By using the site or placing an order, you agree to these Terms together with our Shipping & Delivery Policy and Returns & Exchanges Policy.

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Prices, Currency & VAT-

Prices are displayed in New Israeli Shekels (NIS) and are final and inclusive of all applicable charges.
As AuraBond operates as an exempt dealer (Osek Patur) under Israeli law, VAT does not apply to purchases and no tax invoice will be issued — only a receipt.
Any additional charges (e.g., shipping) are shown at checkout before payment so the total you see is the final price payable.

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Ordering & Acceptance-

Your order is an offer to buy. We may decline or cancel (with a full refund) for reasons including stock errors, pricing/typographical errors, suspected fraud, or failure to verify payment.

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Payment & Invoices-

We accept the payment methods shown at checkout. An electronic receipt/tax invoice will be issued to the payer of record after payment is approved.

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Shipping, Delivery & Risk of Loss-

Shipping options, fees, timeframes, and tracking appear in our Shipping & Delivery Policy. Title and risk of loss pass upon delivery to your address or designated pickup point.

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Cancellations, Returns & Exchanges -Your Legal Rights-

Your statutory consumer rights apply in addition to any store policy:
Long-distance (remote) sales: You may cancel within 14 days from the later of (a) the transaction date or (b) receipt of the product/transaction summary document (“Full Disclosure”). A lawful cancellation may incur a cancellation fee capped at the lower of 5% of the price or 100₪. Refunds must be made within 14 days of your cancellation notice to the original payment method.
Extended cancellation (up to 4 months): Senior citizens (65+), new immigrants, and persons with disabilities may cancel within up to 4 months, provided the transaction included a conversation with our representative (including electronic communications). Proof of status may be requested.
When the issue is our fault: If cancellation is due to non-conformity, failure to provide service on time, or other breach, you’re entitled to a full refund within 14 days and no cancellation fee applies.
How to cancel (required options): You can cancel by sending a clear cancellation notice via at least one of the following:
Email: support@aurabond.co.il Phone: [phone number] • Online cancellation form (link in footer) Registered mail to our registered address. The notice should include your name, ID number (optional), order number, contact details, and the items cancelled. Regulations require providing practical channels for cancellation.
Returns & Exchanges window (store policy): Unless mandated otherwise by law, you may request an exchange (size/color) or return for refund within 14 days of receipt, provided items are unused, unworn, and in original packaging; exchanges are subject to stock. Return shipping may apply unless the return is due to a defect or our error. Statutory rights take precedence.

Items not eligible for return: Custom-made goods, perishable items, items whose sealed packaging was opened and are copyable/recordable, underwear and similar hygiene-sensitive items, and additional categories defined by regulations and any product page that clearly states “non-returnable”. (These exclusions must be read in line with applicable regulations; statutory rights prevail.

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Product Information, Colors & Sizing-

We aim for accuracy in descriptions, images, and sizing charts; minor variations may occur.

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Promotions, Coupons & Gift Cards-

Promo terms are shown where applicable. Coupons are single-use unless stated, non-transferable, and may be limited per account/order. Gift cards are non-refundable unless required by law.

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Defects, Warranty & Remedies-

If you receive a defective, incorrect, or missing item, notify us within 48 hours with photos of the item and packaging. Statutory remedies and warranties under consumer law remain available to you.

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Accounts & Acceptable Use-

You are responsible for your account and for restricting access to your device. Do not misuse the site (e.g., scraping, introducing malware, infringing IP, interfering with security).

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Intellectual Property-

All site content, trademarks, logos, and designs are owned by or licensed to AuraBond. You may not use them without prior written permission.

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Privacy-

We process personal data in accordance with the Protection of Privacy Law, 1981 and the Privacy Protection Regulations (Data Security), 2017, as updated by Amendment 13, effective 14 August 2025, which strengthens governance and enforcement. Please review our Privacy Policy for purposes of processing, data subject rights (including access and correoction), security measures, and cross-border transfers.

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Accessibility-

We are committed to accessibility under the Equal Rights for Persons with Disabilities Law and the Service Accessibility Adjustments Regulations, 2013, including conformance with IS 5568 (WCAG-based) to the extent applicable. See our Accessibility Statement and contact channel in the footer for assistance.

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Governing Law & Venue-

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the State of Israel. Exclusive jurisdiction lies with the competent courts in Tel-Aviv–Yafo.

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Updates to These Terms-

We may revise these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date.

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Return & Refund Policy

Last updated: September 1, 2025

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AuraBond - Return & Refund Policy

Owner: Asaf Bublil • Reg. no.: 212377055
Email: support@aurabond.co.il
Hours: Sun–Thu, 09:00–18:00
Service area: Israel only.

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Cancellation of Remote Sales- (Statutory Right)

You may cancel a purchase made on our website within 14 days of the later of: (a) receiving the product, or (b) receiving the transaction summary (“Full Disclosure”).
Protected groups (senior citizens aged 65+, new immigrants, and persons with disabilities): If the transaction involved a conversation with our representative (phone, chat, email), you may cancel within up to 4 months. Proof of status may be required.
Cancellation fee (in cases of change of mind): We may deduct a fee of up to 5% of the transaction price or 100₪ — whichever is lower.
No cancellation fee applies if cancellation is due to our fault (defect, non-conformity, late delivery).
Refund timeline: Refunds will be issued within 14 days of receiving your cancellation notice, to the original payment method.
Return of goods: You must return the product. By default, return shipping is at your expense; if cancellation is due to our error, we will arrange and cover the return.

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How to cancel:

You can send a clear cancellation notice via one of the following:
Email: support@aurabond.co.il
Online cancellation form (link permanently available in footer/homepage, as required by Israeli law)
Registered mail to our registered address
Your notice should include: full name, order number, contact details, and the items you wish to cancel.

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Store Return & Exchange Policy- (Beyond Legal Requirements)

For returns or exchanges not made under the statutory cancellation right:
Items must be new, unused, unworn, with original tags/packaging, and undamaged.
Request must be submitted within 14 days of receipt (unless otherwise stated on the product page).
Return shipping: Costs are borne by the customer, unless the return is due to a defect or our error.
Exchanges: Offered subject to stock availability. Refunds (if applicable) will be issued to the original payment method after inspection.

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Non-Returnable Items-

Certain items cannot be returned under the law or for hygiene reasons, including:
Custom-made or personalized goods.
Perishable items, food, supplements, or medicines.
Underwear, lingerie, socks, and similar hygiene-sensitive products.
Items for which return is prohibited by law.

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Defective, Incorrect, or Missing Items-

If you receive a defective, incorrect, or missing item, notify us as soon as possible with photos of the product and packaging. In such cases, we will provide a replacement, collection, or full refund at no cost. Statutory rights always apply.

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Promotions, Coupons & Gifts-

Refunds are based on the amount actually paid after discounts or coupons.
In promotions such as “Buy 1 Get 1 Free” or “Second Item 50% Off,” if only part of the order is returned, the refund will be adjusted according to the actual terms of the promotion.
Gift items or vouchers are refundable only if required by law.

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Priority of Law-

In case of any conflict between this Policy and the mandatory provisions of Israeli law, the law shall prevail.

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Shipping — all the details

Last updated : September 17, 2025

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AuraBond - Cancellation Policy

Aligned with the Israeli Consumer Protection Law & Cancellation Regulations-

1) Right to Cancel (Distance Sales / online orders)
You may cancel within 14 days of receiving the goods or the contract disclosure (whichever is later). To cancel, send a written notice via:
Email: [support@aurabond.co.il]
WhatsApp/Phone: [number]
Registered mail: [full address] (keep proof of delivery)

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Cancellation Fee & Costs -

For remorse-based cancellations, we charge a fee of up to 5% of the order value or ₪100 (the lower). If paid by credit card and we can prove gateway fees were charged to us for the cancelled order, those may be charged as well. No cancellation fee applies for defective, non-conforming, delayed, or misleading transactions.

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Refund Timeline -

Refunds are issued to the original payment method within 14 days of receiving your cancellation notice.
Original shipping: Refunded when the entire order is returned/cancelled.
Return shipping: You may use our courier return for [₪X] or ship back via post/collection point as listed. If the reason is defect/non-conformity—we cover the return cost.

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Product Condition -

Items must be returned unused, clean, with original tags, and preferably in original packaging.
For hygiene reasons, swimwear, underwear and socks are returnable only if unused and the hygiene seal/packaging is intact.
Custom-made/personalized items are non-cancellable.

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Extended Right to Cancel (Eligible Populations) -

Seniors (65+), persons with disabilities, and new immigrants may cancel within 4 months when a conversation/exchange with a company representative occurred during the transaction. Please provide eligibility documents.

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Ongoing services (if applicable) -

For subscriptions, you’ll be charged pro-rata for the period provided; the remainder is refunded.

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Communication & Transparency -

Once the returned item is received and inspected, we will confirm receipt and finalize any refund or exchange. For further inquiries, please use the contact methods listed at the beginning of this policy.

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Final Note -

This policy is based on Israeli law and outlines your rights. In case of any difference or conflict between this policy and the law, the provisions of the law will apply.

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Privacy Policy

Last updated: September 1, 2025

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AuraBond - Privacy Policy

AuraBond (“Company”, “we”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights available to you under the Israeli Protection of Privacy Law, 1981, the Privacy Protection Regulations (Data Security), 2017, and Amendment 13 (2025).
Legal owner: Asaf Bublil • Reg. no.: 212377055
Registered address: Beer Sheva, Israel.
Contact: support@aurabond.co.il
Hours: Sun–Thu, 09:00–18:00
Service area: Orders are accepted and delivered in Israel only

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Information We Collect-

We may collect the following categories of personal data:
Identity and contact details – name, email, phone, shipping/billing address.
Order and payment details – purchase history, transaction details, and invoices.
Account information – login credentials if you choose to create an account.
Newsletter & marketing – your email address and preferences when you sign up.
Technical data – IP address, device information, browser type, and interactions with our site (through cookies and analytics).
We do not knowingly collect data from children under the age of 18.

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Purposes of Processing-

We process your personal data for the following purposes:
To provide and deliver your orders, process payments, and issue invoices.
To manage your account and customer service requests.
To send newsletters and promotional content (with your consent).
To improve site performance, security, and user experience.
To comply with legal obligations (e.g., tax and consumer protection laws).
To personalize advertising and marketing through cookies and third-party platforms (see Cookies Policy).

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Legal Basis for Processing-

We process your personal data on the following legal grounds:
Contractual necessity – to fulfill your purchases.
Legal obligations – e.g., record-keeping and tax compliance.
Consent – for newsletters, marketing, and non-essential cookies.
Legitimate interests – improving our services and protecting against fraud.

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Data Sharing-

We do not sell your personal data.
We may share information with:
Service providers – payment processors, couriers, IT and hosting providers.
Marketing and analytics partners – Google, Meta (Facebook/Instagram), TikTok, subject to their own policies.
Authorities – when required by law.
Where transfers occur outside Israel, we ensure compliance with legal requirements through adequate safeguards or contractual commitments.

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Data Security-

We apply organizational and technical measures in line with Israeli law, including:
SSL encryption of website and transactions.
Restricted access to personal data.
Regular security monitoring and backups.

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Data Retention-

We retain your data only as long as necessary for the purposes stated:
Orders and invoices – minimum 7 years (as required by law).
Account data – while your account remains active.
Marketing and newsletter – until you unsubscribe or withdraw consent.
Cookies – according to our Cookies Policy.

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Your Rights-

Under Israeli law, you have the following rights:
Access – request a copy of your personal data.
Correction – ask us to update or fix inaccurate information.
Deletion (“right to be forgotten”) – request removal of your data, subject to legal retention requirements.
Objection/withdrawal of consent – unsubscribe from marketing emails or change cookie preferences at any time.
Portability – request a copy of your data in a structured format, where applicable.
To exercise these rights, contact us at support@aurabond.co.il. We may ask for identification to verify your request.

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Newsletter & Marketing-

If you sign up for our newsletter, we will send updates about new products, promotions, and offers.
You may unsubscribe at any time using the “unsubscribe” link in the email or by contacting us directly.
We may use third-party tools to manage mailing lists in compliance with privacy laws.

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Cookies-

Our use of cookies is explained in detail in our Cookies Policy.
You can manage or withdraw consent at any time.

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Changes to This Policy-

We may update this Privacy Policy from time to time to reflect legal, technological, or operational changes. Updates will be published on this page with a revised “Last updated” date.

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Governing Law-

This Privacy Policy is governed by the laws of the State of Israel. Exclusive jurisdiction lies with the competent courts in Tel Aviv–Yafo.

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Accessibility Statement

Last updated: September 1, 2025

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AuraBond - Accessibility Statement

AuraBond is committed to making our website accessible to the widest possible audience, regardless of ability. We aim to comply with the Israeli Standard 5568 (WCAG 2.0 Level AA) and the requirements of the Equal Rights for Persons with Disabilities Law and Service Accessibility Regulations, 2013.

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Measures implemented:

Text alternatives (alt text) for images.
Keyboard navigation support.
Adjustable text size and readable fonts.
Color contrast options for improved visibility.
Forms and checkout designed for screen readers.
Accessibility widget (icon) on all pages to customize text size, colors, and contrast.

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Ongoing efforts-

We regularly test and update our site to improve accessibility. Despite our efforts, some areas may still not be fully accessible. We are committed to addressing any issues promptly.

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Contact for accessibility requests-

Accessibility coordinator: [Asaf Bublil]
Email: support@aurabond.co.il
Phone: [0525900044]
Hours: Sun–Thu, 09:00–18:00
If you encounter any difficulty accessing content, using our services, or have suggestions for improvement, please contact us and we will do our best to assist you.

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Email